Cherry Hill Garden Centre Reviews Summary

Garden Centre

Pros:

• "Cherry Hill Garden Centre is a great place to take the family especially this time of the year Christmas."
• "Garden furniture is always good quality and you can usually find something different to the norm. Prices are excellent too."
• "The centre seems to have plenty of different gardening things available... but few varieties of plants."
• "Great garden centre, friendly staff, dog friendly,( toilets include disability & baby changing )all your green finger needs for indoor & out."
• "A lovely garden centre and with lots of choice and very helpful staff."
• "Brilliant garden centre, but not just a garden centre."
• "Very impressive garden centre with an great range of garden and home ware."

Cons:

• "Used to be a cheaper place to buy garden stock, but not now."
• "Very, very expensive place to eat, drink and shop."
• "To commercialised and tatty."
• "Not enough staff to keep the place clean and tidy."
• "Outdoor area is poorly signposted, walkways are cluttered."
• "The place has lost its heart and is now purely about profit."
• "Very poor with stuff on the shelves."

Cafe

Pros:

• "Cafe has a good menu selection, for either big meals or lighter options with lovely cakes and pastries and hot and cold drink available."
• "It is all served by really pleasant staff, they are helpful, polite and friendly....positively refreshing...."
• "Their home make cake and scones are delicious."
• "The cafe is moderately priced."
• "Nice food in the Cafe with comfy seating and was not too hot in the cafe on a very hot day."
• "The food is very good - a bit pricey when you're eating as a whole family but staff nice."
• "Lovely garden centre, with a variety of goods not just plants. Had lovely Sunday dinner in the cafe, very very tasty and generous sized portion."

Cons:

• "Won't be back again any time soon."
• "We went for some lunch here as a family, the food was awful I would not recommend."
• "Cafe poor service, many items on menu not available, staff not very pleasant."
• "Won't be rushing back to the café sadly."
• "Cherry hill garden centre hosts fantastic events yr after yr but the cafe is over priced and very very disappointing."
• "Thought the coffee shop was overpriced and the cake was stale."
• "Food after in the coffee shop, food was decent but quite expensive for a garden centre."

Staff

Pros:

• "Excellent service Staff very helpful."
• "The staff are all very knowledgeable and cant do enough to help."
• "All other staff were friendly and happy."
• "Staff very friendly and helpful."
• "Wonderful friendly staff, yummy cakes cafe, comfortable seating."
• "Staff were very friendly and helpful."
• "Excellent customer service from Paul and his team, always helpful and polite."

Cons:

• "Garden centre was great but staff in cafe were rude and unhelpful."
• "Service equated to being handed a phone to a gardener who was too busy to help me in person."
• "On attempting to resolve the issue of a tree dying within 1 week of purchase, I was met with indifference, hostility & no attempt to resolve the issue by the Deputy Manager."
• "When questioned I was greeted with 'it's not my problem' attitude."
• "Again staff not very welcoming."
• "The queues for food were ridiculous, due the lack of staff you have serving."
• "Centre is fine but let down by one particularly poor female counter person."

Pricing

Pros:

• "Garden furniture is always good quality and you can usually find something different to the norm. Prices are excellent too."
• "The cafe is moderately priced."
• "Prices are very reasonable which makes it great value."
• "Visited in December and the range if Christmas decorations, tree etc is mind blowing with decent prices."
• "Very good value at £8 each."

Cons:

• "Very, very expensive place to eat, drink and shop."
• "Recently been here for the Christmas walk and to see the reindeer as the kids love it however they have started charging to go round the walk £4 per person which I found expensive."
• "The cafe was very expensive but it did have plenty of seating."
• "Very over priced but lovely little walk about overall for the kids."
• "Prices certainly climbing and choices now more restricted."
• "Food in cafe always nice but starting to creep up in price won't join coffee scheme as cannot use at weekends."
• "£16.00 for a cold drink, Egg Sandwich and a bowl of chips you would expect to get freshly made."

Facilities

Pros:

• "Great garden centre, friendly staff, dog friendly,( toilets include disability & baby changing )all your green finger needs for indoor & out."
• "The cafe was very expensive but it did have plenty of seating."
• "Excellent choice of indoor or outdoor seating, with good variety/configurations for buggies and wheelchairs etc."
• "Nice location, free parking, wheelchair accessible."
• "Toilets clean, good disabled and baby changing facilities."
• "Wheelchair & Mobility scooter friendly with parking, disabled toilet which was clean."
• "A great cafe with disabled access and children's play area also a crazy golf course for entertainment."

Cons:

• "Took the grandkids to the cafe after school for a bite to eat, couldn't use the toilets, were not allowed to use the conservatory room."
• "Outdoor area is poorly signposted, walkways are cluttered."
• "The toilets were rotten, especially the baby changing area."
• "Outdoor toilets are a real let down."
• "Car park didn’t cater for the number of visitors, lots of near misses!"
• "Unfortunately can only give 1 star, we went there on the understanding that dogs are allowed... Also for the size of the car park no EV Chargers."
• "A large part is closed for Christmas preparations and the rest is cluttered."