Address: 186 High St, Banstead, SM7 2NZ, United Kingdom
Phone: +441737354560
Rating: 4.1
based on 145 reviews.
Food Quality
Pros:
"One of best burgers I have had in a long long time and the fully loaded chips were sensational."
"The food we had was lovely, really tasty and a good variety on the menu."
"The crab and prawn linguine was delicious, perfect with a glass of cold white wine (large of course)."
"We only had the starters but they were amazing, the soup was delicious."
"Had a fantastic meal at The Woolpack. The food was delicious, original and seasoned beautifully."
"Couldn't fault the food it was great."
"The food was for pub grub some of the best I've had."
Cons:
"New chef must be straight out of Wetherspoons, as the food has previously gone down hill."
"The menu was a bit limited. I had the chicken, leek & bacon pie which was ok but could have done with more gravy."
"I don’t know how, but the crumble was watery as well, Frozen and reheated?"
"We ordered starters and out of the 7 only two were nice. Our soups were cold and the crab starter bread was stale."
"The food was poor. We had fish and chips which wasn't good at all."
"Poor quality of food. It was disgusting when it finally came. Had to send mine back to the kitchen."
"The food was good but the roast potatoes did taste a bit like they had been double cooked."
Staff and Service
Pros:
"Good atmosphere, friendly staff, patrons, were a mix of young and old and all were friendly enough- went on Friday evening and bar was busy enough to create an atmosphere without being too packed that you couldn't hear yourself chat."
"The staff are very friendly."
"Excellent customer service at the bar, good range of drinks for all - very well made cappuccino too … which is unusual for a pub!"
"The staff were fantastic! Very friendly and attentive but run off their feet."
"We were greeted by Georgia who was bubbly, welcoming and great at her job."
"Staff excellent, in particular Susie our waitress."
"The staff were friendly and attentive, and the pub very busy which I find is always a good sign."
Cons:
"Well shame on them don't want business will not be returning and rude."
"Very bad experience. After spending more the 100£ the manager get so upset with us cause we had a sandwich purchased in a different place."
"You’re only as good as your management - absolutely rubbish."
"But i just can't understand that an establishment has such rude staff. None of them smiled all night, stood there on their phones."
"The Managers were not helpful and so rude with all of the families."
"In the pub tonight and the service is atrocious, good luck with getting a smile, a please, or a thankyou from the bearded barman."
"The staff's behaviour was unprofessional, intrusive, and simply beyond rude."
Value for Money
Pros:
"Friendly staff, nice food, reasonable prices... but two weeks after visiting I got a £100 parking change in the post for parking in the pubs car park?!"
"Not overly priced but expect maybe a little bit more for my money."
"Get down the woolpack you won't be disappointed with reasonable prices too."
"All in all good service and not to pricey."
"Food is nice, but a little pricey, even with the current state of affairs."
"Great food with a good choice."
"Good clean surroundings, fast service, polite staff."
Cons:
"On top of that the prices are so inconsistent it's painful!! The same round of drinks can be £9, £10, £10.50 pick a number and charge the customer that!!!"
"The accommodation however was a disgrace! We paid £86 for the room which didn't include breakfast, so in total we paid approx £140 to stay for one night, for that amount I would expect a fairly nice room."
"I'm sorry but 4 small cocktail size sausages half wrapped in bacon with spoonful of gray is not work £4.95!"
"And although the roast beef was delicious again £16.95 for two slices of beef and two roast potatoes is a travesty."
"The price is not justifiable and was extremely disappointed."
"I paid £25 for an 8oz steak, few chips, couple of tomatoes and a slack hand full of watercress."
"Might need to specify what wine or spirits you want or you'll get charged for the most expensive one they have."
Ambience and Facilities
Pros:
"Very lively pub with an array of different aged people drinking a wide range of alcoholic beverages."
"Very nice outdoor garden area."
"Lovely pub. I took my Dad and Mum there for an early father's day meal."
"The service is fast and you get feel very welcome in the establishment by the staff."
"Our local pub and we've been here quite a few times, popped in last Saturday after a walk, they have installed an amazing tensile fabric roof over part of the garden which is stunning."
"Lovely atmosphere, beautiful outdoor seating and food is delicious."
"The Woolpack has a beautiful beer garden, Staff and locals are friendly and polite."
Cons:
"This pub went so much down from what it has been last 10 years."
"Staff awful dirty pub needs an upgrade."
"Pub side was rammed and very noisy full of builders."
"Outside (mainly the rear) could be swept and looked a bit brighter."
"The room was TINY! you couldn't swing a cat, completely dated and dirty... marks up the walls and furniture damaged and worn."
"The condition of the toilets was utterly disgusting."
"Ok it has a large beer garden but the drinks are overpriced and they definitely haven't changed anything to the ladies loos in over 12 years despite doing up the bar."