Address: Highweek St, Newton Abbot, TQ12 1TG, United Kingdom
Phone: +441626882700
Rating: 3.4
based on 122 reviews.
Customer Service
Pros:
"The staff amazing and always go above and beyond but one person stands out and that’s Jo. She is an exceptional manager, not only patient and kind but extremely thorough and meticulous."
"Served by an absolutely great till operator today called Leroy; funny, friendly and definitely deserves a gold star!"
"Everyone was really lovely & even with the extra security laid on all of which were so polite & helpful really did help to keep the morale up in this scary time."
"How lucky are you to have such a wonderful lady on your staff. She was so helpful and pleasant."
"So lovely and caring, our baby got locked inside our car on the car park... Jo and Sue were so helpful."
"Thank you so much to the male pharmacist who went out of his way to help me."
"The staff are always helpful and polite."
Cons:
"One of the ASDA workers belittled me for my weight because I was unhappy about her accusation of shoplifting against me."
"After being treated in an appalling manner by an alleged assistant in the checkout area this afternoon, I will not be visiting this store in future."
"The woman I asked was very rude turn around and said no we don’t have the staff."
"Very poor setup. Ended up being shunted through four tills for various reasons, one of which was due to an Asda Staff member being unable to help an elderly customer with her card which their reader did not recognise, and getting visibly angry and rude towards her."
"Worst customer service I have ever seen, what's worst is the store manager that when speaking to me was rude and walked away whilst I was being respectful and polite."
"I was in your store today and yet again your staff are so rude."
"Today I had a terrible experience at Asda. One of the things I hate most about customer service is when they treat customers as if they are fools, and today a lady working at Asda did just that."
Store Environment
Pros:
"Another great ASDA store 😊 Can find practically anything I want here and prices are not bad."
"Well located in the centre of Newton Abbot and has large selection of food, drink and household items. Friendly staff and service."
"Easily accessible store with an extensive range and quality of food, clothing, household, DVD's and other products."
"Very large store, large car park and well stocked when I have been."
"The layout is good & they have a great George department."
"You can buy almost anything you need in a shop in the centre of Newton Abbot."
"OMG! What an amazing store, loved wondering through the aisles."
Cons:
"Very poor environment in store, always looks messy and grotty."
"Shop always looks dirty and unorganised."
"Shelves empty all the time stock is poor."
"As for the food aisles they're very disappointing as lots of items o.o.s. for long periods or not sold again."
"Many of the aisles are very untidy again not enough staff in these area's."
"Store has really gone downhill since renovation... meaning you can never find what you want."
"Apparently they don't have enough staff to keep the shelves stocked."
Online Shopping and Delivery
Pros:
"I have nothing but praise for the doorstep deliveries I receive, the service given by all the drivers is exemplary."
"In these difficult times I found shopping at Asda good, the shelves are well stocked."
"I really do have to compliment Asda Newton Abbot on the quality of their fresh green vegetables."
"All asda own products are clearly labelled with all allergy information, they label peanuts separately to tree nuts."
"I had a home delivery 17/10/17 mike was the driver, was very helpful."
Cons:
"Unreliable home delivery and no way of contacting the store directly by telephone when a delivery doesn't turn up."
"This is becoming a regular thing. You order then there is no delivery drivers to bring it and expect you to run up there when it's a van load."
"Orderd asda shopping weds supposed to have been delivered today 6/2/16... Very disgusted with asda."
"Online shopping order is awful and customer service are not helpful either!!!!"
"Frozen items melted when delivered could not save 80% of items especially lollies bread and other bakery item squashed because they were packed under potatoes and other vegetables refused refund very disappointed."
"Received delivery with ALL frozen items thoroughly defrosted, ice cream tubs were liquid and all uncooked meats literally watered boxes as defrosted."
"Absolutely appalling supermarket! Chose shopping to be delivered between 12-2pm and had a voicemail from the driver to say it had been left in my garden at 11am as he was early and couldn't wait and it was pouring with rain so my whole shop was soaking!!!!"
Parking
Pros:
"No parking fee this time of night which was a bonus."
"Also, much better now the parking is free...had been avoiding it as Tesco was already free, but will now give it an even chance!"
"Huge supermarket, best standards in Newton Abbot with consistent low prices, huge double car park with refundable charge when you spend over £10 in store."
Cons:
"DON'T PARK THERE. Asda recently brought back paid-parking, but, without any warning."
"Charging for parking is a suicide. I don't care if they can refund it or whatever if you spend in store. It's inconvenient for a store which already barely competes with other supermarkets. I refuse to go back in."
"Horrendous experience! I went here for the first time with my 1 year old, parked and shopped for my family. I have just received a parking fine of £70 for parking for 12 seconds over 90mins..... And this is how you treat a customer!?"
"This is the only Asda I’ve ever been to you have to pay parking even if you are there under two hours."
"Very poor experience once again from this branch, used car park, not seen until I got home that the till operator only refunded £1, instead of £3 paid for parking."
"Got a parking ticket!"
"After shopping loads if time here all of a sudden I have been fined £70 never needed a ticket b4 so didn't realise needless to say I won't be shopping here again."