Address: Clarence Rd, Hartlepool, TS24 8BZ, United Kingdom
Phone: +441429222609
Rating: 4.2
based on 126 reviews.
Selection and Quality of Products
Pros:
"A great selection of foods, clothing and media."
"First visit and was pleasantly surprised. Staff where very friendly and helpful, prices fab."
"Good supermarket particularly like excellent bakery, salad bar, deli counter and butchers sections which are far superior to the other big two in town."
"What a selection of fresh foods. Proper butchers, fishmongers (especially the latter)."
"Always fresh produce available at a good price for the customers."
"Their fresh produce is exactly that, fresh."
"Their bakery is great with lots of different breads and so many scrumptious cakes and cookies!"
Cons:
"Didn't have some of the items I shopped for."
"Some stuff is overpriced whereas others is very good value."
"All the prices are just going up all the time however the original offers are available at other supermarkets for the original prices that they used to charge."
"Just been in morrisons today as well as all the other ones in hartlepool. I found this is the most expensive in the town."
"Good quality, but very expensive compared to other supermarkets."
"On this occasion lack of fresh produce on shelves e.g. satsumas, other fruit, onions, potatoes cabbage cauliflower and so on."
"£30 for beef that was only fit for the bin the smell was so bad."
Customer Service
Pros:
"very helpful staff great service in the cafe at affordable prices."
"All staff in my experience have been approachable and friendly."
"Visited your store today, just wanted to express my delight watching and listening to June on checkout 8 (11.30am)."
"We found the staff very pleasant and helpful too. Morrisons will go onto our regular visits list."
"Staff excellent on the tills always do my weekly shopping there."
"I was helped today in store by a young lady called Rebecca...what a fantastic young lady with an amazingly polite and helpful attitude."
"Fabulous the staff are fantastic."
Cons:
"Very disappointed that they have taken checkouts out put more serve your self areas....shocking...thought this was a family business..less friendly staff."
"Staff were rude and unhelpful when asked the location of an item."
"Refused to help customer with baby think I was expected to lie baby on floor while I packed and did the work of the belt."
"The staff on shift looked absolutely fed up."
"The problem seems to be too few staff- just 2 on today at the busy lunchtime slot so the service is really slow."
"More than half the staff had no face masks on and to make matters worse 1 of the morrisons stuff who had no mask on was coughing and sneezing allover the fresh products."
"Saddened to see a lost little girl shouting mam and not one of the members of staff she walked past help her."
Store Layout and Accessibility
Pros:
"A really good Morrisons, it's a decent size with on site free parking including disabled parking bays."
"Easy access to store, with plenty of social distancing, made the process enjoyable."
"It's in a good spot you can get to without getting tangled with town traffic."
"Lots of free parking all flat."
"There's a number of self service checkouts and plenty of manned checkouts too, with really friendly and helpful staff."
"The aisles are nice and wide making them wheelchair friendly."
"Good carpark with plenty of spaces, including child bays and disabled parking."
Cons:
"Didn't seem as though aisles had been restocked, rubbish cleared for a while."
"Entrance needs de-cluttered as trying to get in and out can be a bit hectic."
"The most off putting thing was the were 2 beggars one at each of the entrance doors so you could not avoid walking past them."
"I don't know why they do it, but the aisles are always so cramped."
"All freezers and 50% of fridges leak on a daily basis and you have to play your own obstacle course to get around the wet floor signs and sand bags."
"I was disappointed today, as there was no staff about, there was food spilt all over the floor in one aisle, shelves empty and basically it was a mess considering it is a food supermarket."
"The Hartlepool store has gone downhill..they need to get rid of the old freezers they are an eyesore."