Sainsbury's Reviews Summary

Customer Service

Pros:

• "Excellent service, with no fuss."
• "Staff are wonderful here."
• "Very friendly and helpful staff."
• "Staff always more than helpful with a little personality not robotic."
• "Helpful, knowledgable and friendly staff always to hand or nearby to assist with any queries."
• "The service we received was excellent."
• "Staff here are so very Helpful - as I've have not for a long time met so many helpful people in one place."
• "Staff are happy and friendly and only to willing to help when you need it."

Cons:

• "marie at the check out was rude and passive aggressive and disrespectful."
• "Total shambles at checkouts."
• "staff are not as helpful as asda tesco or even Aldi."
• "3 of the ladies who i would say were supervisors were just standing talking and laughing."
• "Staff were lovely and had no problem with them. However when walking into the store i can head on with a group of youths."
• "Customer service in my local store (Darlington) is getting worse every week."
• "Your staff in your Cafe need to go on a customer service course. Disgusting how they're speaking to customers."
• "I just rang up twice to see if something in stock. Message says they busy, check website which doesn't tell you about stock in-store. Then they hang up !!"

Parking and Layout

Pros:

• "Also, the Café is great."
• "Parking here isn't that easy - under the multistorey can be very busy and feels very narrow."
• "Parking is really good and probably the main selling point."
• "Very well stocked sainsburys store, good amount of free parking on site."

Cons:

• "I have now received a £70 parking charge notice for going over my 2 hour parking allowance."
• "The downstairs car park is awful, the spaces are small, it's dark."
• "They trap you inside with gates."
• "Parking very dark more lighting needed."
• "The car park is very bad. I don't know how it can be allowed - moving cars and pedestrians in almost complete darkness."
• "Car park is a nightmare. Roof closed and not enough spaces."
• "The parking is a nightmare. A horrible dark under-canopy crowded with cars and wandering shoppers."
• "Car park is a bit if a nightmare 😳"

Product Selection and Stock

Pros:

• "Good variety of Fruit and Veg."
• "A good variety of food at reasonable prices, and also a good variety of beverages alcoholic & non alcoholic."
• "The Argos staff are prompt and Sainsbury's sometimes has good offers on alcohol."
• "Good variety and quality products. Friendly staff. Good atmosphere."
• "Choice of products is great. 'Free From' selection is very good."

Cons:

• "We tried to buy a Meal Deal today but discovered that there was no wine left."
• "Found pieces of sharp plastic and a piece of hair under a yum yum."
• "loads of cages on shop floor, frozen just dumped in wrong freezers, loads of gaps on shelves."
• "Poor choice, keep moving things about not enough checkout operators on again."
• "Another visit where many shelves empty."
• "I was so happy today at saisburys.haven't been since the lockdown..but found the attention to customers safety excellent.. i thought I could pay for my £49 purchase by cash at checkout but was helped out with courtesy and help..thank you"
• "It's what you'd expect in any large supermarket. Free parking for 3 hours in a 2 level car park. Good café on the second floor also accessible from the second storey of the car park."
• "This supermarket is deceptively large! It looks big but when you go inside it feels much bigger. Parking is available in a multi-story layout and the store is split in a few different ways. You have Sainsbury's, Argos and Sainsbury's Cafe (there is probably more but I didn't look) located just off Victoria Road access is easy as it lies off the ring road in town."

Cleanliness and Hygiene

Pros:

• "Clean & well stocked Coffee shop upstairs Clothes department Free parking Comparable pricing Great variety of fresh produce Pharmacy Also houses Argos in store Worth a visit"
• "Clean and tidy and doesn't feel cluttered. Good clothing section at good prices especially when they have 25% sale events. Food prices about the same as other supermarkets and good quality. Staff always efficient and friendly."

Cons:

• "Utterly disgusting, the hygiene rating should be 1."
• "the beauty aisle is terribly hard work and removing the pharmacy is also terrible, hint, don't even try Morrisons pharmacy as an alternative, it will be closed."
• "Like all Sainsbury's they seem to have an issue with their customer toilets....they are either out of order, or damaged or blocked."
• "Don't bother using the café if you are in a hurry. Waited 27 minutes for a burnt panini! Tables not cleared, dirty dishes piled up. Won't use again. Poor quality for the price."
• "Service in the cafe very, very poor. Took so long preparing my drink that the food was heated and I was still at the counter for 10 minutes with the food going cold on my plate."