Morrisons Reviews Summary

Customer Service

Pros:

• "A lovely lady Claire, the cafe manager was there to explain, and saved the day when she managed to put together a beautiful tray of cakes as an alternative, she was most concerned to do all she could to help."
• "The staff behind the counter were courteous and professional."
• "The people at the tills are helpful."
• "Cafe is very good, again staff are helpful and it's always nice and clean in there."
• "Morrison's staff were brilliant Christmas Eve when there was a turkey catastrophe and an order hadn't arrived."
• "Staff very helpful."
• "A member of staff called Ciaran not only told us where to find a couple of things but actually showed me where they were."

Cons:

• "I JUST RETURNED FROM YOUR STORE...THIS NOT ONLY WAS A LIE BUT A WASTE OF MY TIME."
• "Staff member laughed at me when I didn’t have ID."
• "Self checkout tonight unhelpful staff member was asking him for help & he replied with his back to me very rude."
• "The young guy called Liam was extremely rude and didn't care one little bit that the order was wrong and didn't do anything to rectify it."
• "Shop is fine, checkout lady prefers looking at her phone instead of serving customers."
• "The staff in this store are really inadequate at there roles."
• "Two staff members were too busy chatting by the area Infront of the tills to help."

Cleanliness and Maintenance

Pros:

• "Cafe is very good, again staff are helpful and it's always nice and clean in there."
• "Toilets are clean and looked after."
• "Shop is clean and presentable as is the car park."
• "This store is nice and clean with friendly helpful staff."
• "Nicely laid out clean, we like to shop early and aisles are cluttered with goods to be shelved."
• "Well stocked and clean."
• "Freezers always well stocked."

Cons:

• "Cafeteria was understaffed and because of this tables were left full making it difficult to find a clean one."
• "The diesel pumps were very dirty the pump bases appeared clean but the pumps and handles had sticky black gunk over them."
• "Every table was covered in dirty dishes, a very long wait on food and when it did eventually arrive the order was wrong and extremely over cooked."
• "Toilets are always bogging the one cubical doesn’t even lock."
• "It wasn't helped with shelves being stocked by staff and loads of pallets blocking the aisles."
• "11 tables uncleared or cleaned, appalling management sat at a table ignoring it all!"
• "Deli cheese chilled section: at least six of the pieces of cheese were mouldy."

Product and Service Quality

Pros:

• "One good thing would be the cheap prices of the freshly baked items they have on offer."
• "They have competitive prices especially for fresh produce."
• "Hash browns. Hot and crispy."
• "Morrison's is a very good store. The produce is clean and fresh."
• "Very good layout had what I needed, meal deal worth the money."
• "Excellent salad counter, always spoiled for choice."
• "Good quality fresh meat and fish items."

Cons:

• "The prices aren’t super competitive either."
• "Feels chaotic and unenjoyable to shop there. The entire amazon delivery operation has brought the store down."
• "Bought two boxes of cereal from here the other day and opened one to find it was less than half full!"
• "Egg broken. And overcooked."
• "Every table was covered in dirty dishes, a very long wait on food and when it did eventually arrive the order was wrong and extremely over cooked."
• "Tomato cold. Fried bread. Cold and greasy."
• "Beans cold, Mushrooms cold."

Accessibility and Convenience

Pros:

• "Large out of town Morrisons with plenty of free parking available. The store stocks a wide range of goods but stock availability is not the best."
• "Lots of parking place."
• "We go to Morrison more than Tesco which is costly I buy diesel in Morrison and get better points than Tesco."
• "Morrisons has just about everything you could want Under the Sun as far as food goes."
• "Getting a lot Of our shopping done via Amazon now App and guaranteed delivery within two hours is a real bonus."
• "Lots of choice in fresh, frozen or packaged goods."
• "This is a great large store with parking, ATMs, bicycle parking, and public loos."

Cons:

• "The entrance to the car park is far too complicated and the disabled bays are not at the front."
• "Parking for normal people is further away."
• "Feels like a very dated supermarket."
• "Why are there no opening & closing time notices at the Garden Centre?"
• "Shambles shop every couple of weeks the items that we nearly out of date was appalling nearly all cooked meats had 2 days shelf like."
• "Have no burgers, need to be defrosted first apparently, no cups available."
• "However I found the new layout that evolved over the week very confusing and frustrating."