Blue Cross Dental Care Reviews Summary

Staff Professionalism

Pros:

• "The Receptionist was great!"
• "Dr Rafath Affarka the principle dentist was so lovely and caring."
• "Receptionist is a real gentleman and the dentist was also very professional and kind too."
• "Dr Riaz qureshi specialist oral surgeon *DR RAFAT AFFARKA * very good professional!"
• "Dr Jainee Sumaria-Vora, was very nice. She took care of myself, my wife and my two boys professionally."
• "Dr RAFATH AFFARKA - is a wonderful dentist and she is very patient, polite, calm, friendly and above all goes extra mile to recommend further treatments."
• "Dr Olusaya the dentist was fantastic and took the time to explain what he was going to do and put my son at ease."

Cons:

• "This place should be put out of business asap. AVOID, AVOID, AVOID!"
• "Would not recommend- staff at reception were rude and were playing games on their mobile phones."
• "The attitude of the receptionists is shocking!!!!!!!!"
• "Another very very very rude receptionist processed my refund, however constantly rolled her eyes at me."
• "The receptionist very rudely confirmed that someone will be with me in 1 minute."
• "Rudeness beyond belief."
• "The dentist himself was very rude, rough, inconsiderate and seemed in a mood and took it out on me."

Quality of Dental Care

Pros:

• "Very friendly and excellent service."
• "The dental nurse holding my hand was amazing and the entire process went very smoothly and quick."
• "I felt very informed and reassured if there were any question I had I am more than welcome to call in the days after the procedure."
• "Friendly and welcoming staff, who take the time to ensure you feel safe, throughout any procedure."
• "Dr Riaz Qureshi really took very well care of me. He calmed me and explained everything that he did."
• "I can say with 100% confidence I trust in this Dentist. I feel absolutely safe and at ease."
• "Lovely and very caring staff members!"

Cons:

• "Just the doctor he could be a bit more gentle and slow with the injections."
• "No aftercare advice offered apart from a internet print out."
• "They don't check properly and just hate the service they give....its horrible I am not able to drink cold or hot water."
• "Seriously, I could of died through their incompetence and lack of knowledge."
• "The main dentist just recently put a scapel through a woman's cheek during a procedure and she received £22,000.00 compensation."
• "I would survive not overly friendly dentist but being send home few minutes after my wisdom tooth removal telling me everything is fine only to be rushed to the hospital not even hour later suffocating on blood clots size of my fist and blood just pouring out of my mouth isn’t something i can deal with."
• "Rude dentist said there is nothing wrong."

Appointment and Accessibility

Pros:

• "Popped in to make appointment and was able to be seen today due to a cancellation. Fantastic!"
• "Admin team were superb as well communication was topnotch... from booking to the day of the procedure."
• "The man on the front desk was so nice and helpful."
• "I was in and out with the minimum fuss with the specialist explaining everything as he was going along."
• "The dentist fitted me in with an emergency appointment within 45 mins."
• "They managed to get me in just after few days due to a cancellation."
• "My son needed seeing within 2 weeks and was given an appointment straight away and is having treatment next week."

Cons:

• "I was sat waiting for 25 minutes."
• "They asked me to come back because they didn't have the filling in stock."
• "I had an abscess and they wouldn't see me for an emergency appointment for at least three weeks!"
• "However, as I got there the doors were locked and I couldn't see anyone at the reception desk."
• "It can take WEEKS to get an appointment and then it only seems to be on a Tuesday!"
• "Never again would i visit this place."
• "When I spoke to another dental practice they booked me in as an emergency appointment for the next day."