Hunters Estate & Letting Agents Stoke Newington Reviews Summary

Agent Responsiveness

Pros:

• "He replied to my many emails around the clock and went above and beyond what I expected."
• "We were kept regularly updated on progress, viewing feedback was very prompt and all of the agents were very professional."
• "Communication with Alex and Shaheel was quick, easy and they clearly have a strong understanding of the housing market and the Help to Buy process as well."
• "The Hunters team were brilliant with being easy to reach on the phone, and they managed to regularly inform me during the sale."
• "Eli in particular was very responsive and helpful throughout the viewings process and quick to give us feedback after every appointment."
• "He is quick to respond to emails, even outside working hours."
• "Always very fast to respond to emails, they made the whole experience (my first time trying to let) very smooth and painless, and found tenants within just a fortnight."

Cons:

• "They seem to be good on the surface and quickly respond to very simple things. However, whenever it becomes a tiny bit more complicated - nothing is taken care of."
• "They became increasingly unresponsive, they would take about 3-5 days to respond to emails."
• "Went to a viewing, followed up with an email and no one ever responded."
• "Often I would receive no reply to my email or people did not know what the issues were."
• "They are impossible to contact, nobody ever seems to know who is dealing with each property."
• "I actually had to call them 5 times the day before I was due to move in to find out how I was going to get my keys, as they would not answer my email regarding this."
• "They unlawfully held our deposit for more than 7 weeks and did not answer our many calls/emails."

Professionalism and Expertise

Pros:

• "It was clear Alex was invested in getting the best deal for all parties."
• "Alex's knowledge of the property market and local area is impressive."
• "Great experience working with Alex. From the outset he was reliable, efficient, honest and communicative."
• "Alex and Shaheel were knowledgeable and non-pushy."
• "He demonstrated a real commitment to obtaining client satisfaction and the best outcome for me."
• "He is very knowledgeable about the housing market and he offered invaluable help and support."
• "I can recommend Azhar and the team at Hunters without reservation in terms of attitude, expertise and their ability to get things done."

Cons:

• "Sha will tell you whatever he thinks you want to hear but there’s little reality behind those moving lips."
• "The manager of the branch is incompetent and lazy and does not care if you have any complaints or the level of service that they provide."
• "Be very careful landlords and tenants he is not to be trusted."
• "Then the hell started. The friendly and nice Alex started being unprofessional, pushy, rude."
• "Stoke Newington Hunters are rogues at the dodgy end of the property market."
• "They have also been breaching the terms of the tenancy deposit scheme by withholding more funds than specified in our contract."
• "Dishonest, unresponsive and only care about your money."

Customer Support and Care

Pros:

• "Greatly appreciated the support from Alex and Abbie at Hunters."
• "Now using Oakwood estate agents who are professional, quick at getting back to you and care."
• "Jordan at Hunters was especially kind and understanding and really tried to find me the best place in my price range as quickly as possible."
• "Had a great experience using Hunters to find and secure a rental apartment while I was out of the country."
• "We have felt really grateful to have his expertise and dedication in supporting us in becoming landlords for the first time."
• "My partner and I recently rented a property through Hunters and were very pleased with them. Our lettings manager, Jay, was incredibly helpful and proactive in getting us sorted."
• "Ella, from Hunters, has been extremely helpful all during the process."