The Personal Agent Banstead Reviews Summary

Agent Professionalism and Friendliness

Pros:

• "Samantha not only professional and knowledgeable but also displayed remarkable patience and friendliness throughout the entire process."
• "Sarah was amazing! Incredibly helpful, friendly and kind. Let us take our time to view the property."
• "Sarah was great, had all the details about the house and knew the area well. She was very personable and friendly."
• "Samantha was absolutely amazing today at our first viewing, she fitted us in at short notice was very welcoming and had great knowledge."
• "I viewed Burghwood place, which is beautiful and I was met by Estate Agent Sarah West, who was very professional, friendly and no question was a problem to ask."
• "Sarah West (The Sales Negotiator) received us at the door and took us around the property, explaining everything very clearly. She was friendly and professional in her approach."
• "Samantha, was brilliant. She understood our needs and helped us find the ideal property. She was knowledgeable about the area."
• "The Personal Agent provided excellent experience, and Sarah was particularly warm and knowledgeable about the property."

Cons:

• "Initially we seemed to have a slow response to our questions on our sale, but we were in luck Sarah took over the reins and nothing was too much trouble her customer care was excellent."

Communication and Responsiveness

Pros:

• "Samantha Voller has been fantastically proactive and supportive in helping us to both buy and sell through The Personal Agent."
• "They've always been very professional and friendly and have kept us up to date throughout the whole selling process."
• "The whole process has been seamless with quick and timely communication."
• "Very Impressed with Samantha Voller at The Personal Agent Estate Agency today. Sam communicated clearly with us so that we knew exactly where and when to be."
• "Samantha has been very proactive and helpful in my search online."
• "Sarah appreciates that purchasing a home is a big decision and encouraged us to reflect and think it over, she did not push us for feedback on the spot."
• "The Personal Agent provided excellent experience, and Sarah was particularly warm and knowledgeable about the property."
• "Sarah has been very prompt and I’ve had no current need to chase for information/update."

Cons:

• "Initially we seemed to have a slow response to our questions on our sale, but we were in luck Sarah took over the reins and nothing was too much trouble her customer care was excellent."

Knowledge of Property and Area

Pros:

• "Sarah was amazing! Incredibly helpful, friendly and kind. Let us take our time to view the property, answered all our questions and even pointed out positives in relation to the property and Banstead that we were not aware of."
• "Samantha was very professional, friendly and approachable. She knew all the information and asked us if we had any questions etc."
• "Sarah West (The Sales Negotiator) received us at the door and took us around the property, explaining everything very clearly."
• "Samantha, was brilliant. She understood our needs and helped us find the ideal property. She was knowledgeable about the area."
• "Sarah was great, had all the details about the house and knew the area well."
• "It was a lovely property with beautiful garden, well maintained house. Samantha Voller from the Personal Agent was great. She was very professional, friendly and approachable."
• "Sarah West, with The Personal Agent is one of the best Sales Negotiator's. She has been able to quickly understand my requirements and propose the best options in the market."
• "From my initial phone call to my first property viewing, I was provided outstanding service by Samantha at the Banstead, Surrey branch."

Cons:

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