haart Estate Agents Thornton Heath Reviews Summary

Agent Professionalism and Communication

Pros:

• "Mo is an excellent estate agent, always very friendly, honest and willing to help."
• "Danny dealt with us with the utmost professionalism, warmth, and care, making the entire home-buying process a delightful journey."
• "Throughout the entire process, Danny was responsive and communicative, keeping us informed and involved at every turn."
• "Mo Adnan at Haart has been an exceptional agent. He took over and managed a sale that was in real trouble."
• "I'd like to thank Mo Adan and the team at Haart Estate Agents Thornton Health for selling my late mum's property for me."
• "Mo Adan was instrumental in finding and securing the purchase of our first house."
• "Aswaq Mansour definitely deserves 5 stars. He's been professional, communicative, and considerate to clients."
• "Ricky Ramos at Haart estate agents in Thornton Heath is fantastic! He has guided me through from a half idea of a property in my mind to the real properties out there."

Cons:

• "Very disappointed as after years of being hassled by Haart to sell, they couldn’t even Manage a valuation with no issues!"
• "Dealing with this estate agents has been a breath of fresh air."
• "Below expectations, very bad experience. I wanted to rent a flat that I saw with my husband so I booked a viewing. All fine up to this point."

Property Matching and Viewings

Pros:

• "Ash had a conversation with me and had been able to pick out the areas I require within a house and their location."
• "Mo was able to show me properties which met my requirements compared to other properties I had been shown by other estate agents."
• "Ash is very knowledgeable about the current market and has arranged viewings for us keeping in mind exactly what we are looking for."
• "I was fortunate to have Shawn show me some properties. I selected 1 and he selected others which complemented my choice and gave me food for thought."
• "We saw a property that we were interested in and was contacted by Aswaq Abdul Mansour to arrange a viewing."
• "I still can't believe I completed the house purchase within 12 weeks! Aswaq (Ash) was a fantastic agent and very professional and punctual."
• "Trai Austin, of Thornton Heath branch... made the viewing process a pleasure & always got back to us regarding unanswered questions."
• "I was looking to buy a house and Mo Adan could not have been more helpful. Took me to see various options."

Cons:

• "I wanted to rent a flat that I saw with my husband so I booked a viewing... Nobody called me back."

Customer Care and Support

Pros:

• "Mo's dedication to his clients is truly remarkable. He went above and beyond to ensure that our best interests were always the top priority."
• "Mo and his colleagues assisted with communicating my interest to the seller on a property I was interested in and ensured that I was in the best position for my offer to be accepted."
• "Mo has been so incredibly kind and empathic towards us throughout this entire process!"
• "It has been great working with Mo, Danny and Lara. Danny was very reassuring when I first met him and very genuine."
• "Mo Adan gives exceptional professional customer service. He is very passionate about his job."
• "I have been extremely impressed by the continual professional and uplifting service received from Haart Estate Agents."
• "I have been incredibly happy with the level of service, expertise & professionalism of Mo Adan at Heart."
• "Haart recently sold a property for us. We found Matt, Mo and Tre to be most knowledgeable of the area and helped the sale along for us."

Cons:

• "Very disappointed as after years of being hassled by Haart to sell, they couldn’t even manage a valuation with no issues!"
• "Below expectations, very bad experience. I wanted to rent a flat that I saw with my husband so I booked a viewing. All fine up to this point."
• "Have called a number of times over the last 6 weeks (3 separate occasions) trying to get viewings on properties for sale. Each time I've rung I was told someone would call me back to get these confirmed and not once in 3 separate calls have I been contacted."