Reeds Rains Estate Agents Sheffield Reviews Summary

Customer Service

Pros:

• "The team were so warm and welcoming on arrival."
• "Lisa in particular was paramount in ensuring completion on my sale and really provided the much needed support throughout the process."
• "Really easy process of finding a house and moving in all sorted for us by Claudia."
• "I met with Lisa for my initial viewing who was very friendly and helpful."
• "Ben Chapman delivered outstanding service, he was always friendly, obliging and incredibly helpful."
• "Lisa made it easy with her bright and energetic personality."
• "Ben is extremely helpful and goes above and beyond to sort out any issues."

Cons:

• "Then, no response back from them. Trying to call the agent many times which turned out they told me the flat had been rented by another people."
• "Completely misled by the advert for a flat in S6. Says 1 bed, it's a studio, says furnished, it's unfinished."
• "Had a maintenance issue (reported via their online portal) that caused an incident in the flat and when feedback to the branch, response was they had no record of the maintenance issue online."
• "Unacceptable and unprofessional. They do not respond to emails."
• "If I could give them less than one star I would! This agent, in my opinion, is devious and dishonest."
• "Repeatedly ignored any requests by call or email."
• "No service at all sadly. I completed their online request for an agent to contact me. Their response was that I contact them, not the other way around."

Staff and Communication

Pros:

• "Massive thanks to Lisa, Ollie and the rest of the team for all their help and guidance over the past few months."
• "The team seems to be organised and eager to get work done."
• "A great experience and true professionalism throughout friendly staff unlike some other estate agents."
• "The team at Reeds Rains Sheffield are fantastic!"
• "I have bought and sold numerous properites through this office, and they have managed a property for me. They are extremely professional but also friendly and understand the property market and needs well."
• "Lisa and the team have been there throughout the whole purchase process and provided all necessary support."
• "Shaunna recognises that moving is stressful and mitigates this for you, for example by keeping you updated."

Cons:

• "The only constructive feedback is that Reed Rains could perhaps seem better prepared for dealing with tenants coming from abroad."
• "Confirming our property ahead of moving in took more work from us than expected and became very stressful."
• "What's even more disheartening is the unprofessional response we received when my partner initially left a 4-star review before discovering these issues."
• "When problems arise, it's always 'this is not under us, please ring/email someone else'."
• "There is clear communication breakdown between agents, managers, head office and tenants making the whole process disjointed and frankly embarrassing."
• "Despite reaching out to them multiple times, we have yet to receive any meaningful assistance."
• "The final issue was when we needed an emergency visit from a plumber and they refused to help as it wasn't their responsibility."

Efficiency and Process

Pros:

• "Tenants for both my apartments were found within one week of advertising."
• "I have recently starting using the Campo Lane branch for the first time to let and fully manage some properties on my behalf and I couldn't be happier with their service."
• "Made the whole process stress free, quick and enjoyable!"
• "I would highly recommend and urge anyone renting out their property to contact them."
• "They made our application process so easy and super quick - nothing is too much trouble for them."
• "The whole process was very efficient and painless in one of the quickest rental agreements I have ever had to arrange."
• "Reeds Rains have been brilliant in helping me re-let my property quickly and easily."

Cons:

• "Told that I would be charged a 'cleaning' fee for things like cooker hood which was clearly noted as unclean on the original inventory."
• "The only negative is the price but would still recommend."
• "Any question I had the agent didn't have a clue and was meant to send me an email with all the answers."
• "Our experience as tenants was overall quite disappointing... Overall, it feels that they are just a glorified advertising board."
• "On completion I was handed the keys to the property without any request for identification."
• "The moving process was made stressful by this as it was tough to communicate and enquire about any further details."
• "I had an offer accepted and confirmed in writing which clearly hadn’t been communicated correctly to the vendor and had to be renegotiated."