Leaders Letting & Estate Agents Woking Reviews Summary

Customer Service

Pros:

• "From the very beginning of our enquiry up until our offer acceptance, Sarah was an absolute pleasure to have supporting us."
• "Anyone who needs help with moving/letting I can’t recommend Louise the manager of Lettings at the Woking Branch enough."
• "The staff at Leaders Woking were extremely helpful when I was looking to find a rental property within my price range."
• "James was very clear and transparent about every step of the process."
• "Especially Austyn Green, senior property Manager, always helped out very quickly."
• "Sarah at Leaders was really helpful and understanding."
• "James McCloud provided the best service I have ever received from a letting agent."

Cons:

• "It has been an awful year living at this property (mis)managed by Leaders."
• "The manager for the property was unresponsive to emails and calls."
• "Leaders does NOT CARE."
• "Surprisingly slow in customer service in this 'Customer First' world, but very prompt in documentation."
• "Leaders Lettings Woking - The worst letting agent that I have had in the nearly 20 years of renting properties."
• "There was nothing much of value Leader's added to the renewal process other than complicate it."
• "During that time the performance of Leaders when it came to any communication was woeful."

Property Management

Pros:

• "Mollie has done a wonderful job in taking care of the property maintenance and has been excellent in managing the tasks."
• "The property management team are responsive and professional."
• "Larissa Tilley manages the property that I am currently renting and I have found her to be very responsive to all emails and maintenance issues that I have submitted."
• "Great experience working with Leaders Estate Agents. Certainly recommend Leaders as they are reliable and professional."
• "It's reassuring to know that Larissa is looking out for tenants."
• "Heather is our property manager and has also been extremely helpful!"
• "Bel Smith was able to bring in various contractors at short notice so that we were able to again rent the property out without any loss of rental."

Cons:

• "Boiler didn't work initially, they fixed it in 2 weeks but it only works on On Peak and doesn't support Off Peak yet."
• "The response is surprising, 'You still have water in the apartment, use Taps in the tub is the shower is broken, it's a Friday so hard to get plumbers, we don't work weekends so no ETA'."
• "They could not manage the notice periods/renewals putting tenants like us with no valid tenancy agreement."
• "Leaders were slow, unresponsive and failed to provide accurate feedback to our queries prior to moving into the property."
• "For any reported issues we were simply ignored and at the end of the tenancy both landlord and Leaders wanted a good sum of our deposit to pay for covering mould in the flat."
• "I moved in to an apartment which had NO ELECTRICITY, Leaders didn't bother to test it before letting me move."
• "It took 2 months of continuous phone calls and emails to get the property into a liveable state."

Professionalism

Pros:

• "Very professional and great communication."
• "The best estate agent i had met."
• "We recently used County Property Management for our sale and purchase of houses. They were a brilliant estate agent who were professional, friendly and extremely helpful throughout the process."
• "Kate is very professional and has shown great customer service by understanding our needs and finding best properties that match our expectations."
• "Experienced a professional and quick service in acquiring a new rental property. Worked closely with Sarah Staniford of the woking branch."
• "With this consistently positive experience, I have no hesitation in recommending the Leaders Woking team with 5 stars."
• "I have been impressed by the courteous, efficient, supportive, transparent and professional service provided by the Leaders Woking Lettings team regarding my recent move."

Cons:

• "The property was NOT clean. Dust everywhere, shower gel residue in the shower, hairs in the drains, food still in the fridge."
• "They lost the documents with sensitive information about our personal data. So safety of our personal data was compromised."
• "BE WARNED that you may experience issues getting your full deposit back like I did."
• "Unless the rental property is 'professionally cleaned' prior to key return then likely you will be hit with excessive 'cleaning charges'."
• "Response from Leaders - 'We are looking into it, no ETAs'."
• "If a break clause is important to you, be sure to clarify the exact terms of the break clause in your renters offer."
• "We were rushed in and out of the viewing (a warning sign on hindsight!)"