Foundations Reviews Summary

Customer Service

Pros:

• "The whole team at Foundations are responsive, courteous and most importantly, honest."
• "Every interaction with them was efficient, professional, clear, sensible, and so friendly - their representation of us as a buyer and seller felt fair in every respect."
• "Phone calls returned, emails responded to and always a friendly welcome when entering the branch."
• "Missed calls were followed by an apology and returned without delay."
• "Great communication, kind and compassionate throughout."
• "I cannot praise Lalena enough for all the calls, emails, chasing up work and quick responses!"
• "We were provided with great customer service, backed up by their vast and valuable market knowledge."

Cons:

• "All in all, a very poor experience with this estate agency and I would not recommend anyone I know using them."
• "Almost 2 weeks went past and no word from Foundations. They fail to reply to emails and so calling them is a must."
• "They are rude and arrogant from the very moment they know they have you hooked i.e. when you pay the holding deposit."
• "Shower broke 3 weeks ago, still no idea when it will be fixed."
• "They do not answer queries, I lived in a property rented by them with faults for the entire 10 month tenancy period."
• "Poor, sometimes non-existent communication to us as sellers and at times downright rude."
• "Avoid!! Unprofessional staff! Most of the properties advertised by them are not even available 'anymore'."

Professionalism

Pros:

• "Foundations are an outstanding and very professional company, they go the extra mile."
• "Very easy to deal with, fast communication, highly flexible and very, very professional."
• "The whole team are really professional, hard working and a pleasure to deal with."
• "They provide an excellent, professional service and are very knowledgeable about the area and have great insights into the market."
• "Both of them were really friendly, knowledgeable about the properties and the areas, made useful and realistic comments."
• "The team carried out well timed viewings with proceed-able customers and secured a good offer from a vetted buyer."
• "As a landlord it is important to get the right tenant who will look after your property and in turn as a Landlord to look after your tenant by ensuring any issues are dealt with promptly and efficiently."

Cons:

• "Bitterly disappointing service from such an unprofessional company."
• "Holdind deposit THIEVES!!!!!! STAY AWAY, YOU HAVE BEEN WARNED!!!!!!"

Personal Touch

Pros:

• "Les in particular took the time to really understand the house, what it's charms were and ensured it was priced correctly for the market."
• "Would highly recommend Foundations, and have done to our friends in the village, as they give that personal and detailed approach to selling your house."
• "We couldn’t have asked for more and would highly recommend Foundations 😀."
• "I really appreciate their attention to detail and personal touch, thanks for all your support."
• "Foundations delivered a truly personal service and we cannot thank them enough for getting us our dream home!"
• "The staff are very genuine, friendly, caring and very efficient."
• "Lalena's calm and reassuring approach during the transaction has been invaluable - she really knows her stuff!"

Cons:

• "I like persistence, but I do not welcome the hounding that we have received from other local agents wanting to take on our rental properties."