Haybrook Estate Agents Hillsborough Reviews Summary

Customer Service

Pros:

• "The team are great, friendly and so helpful."
• "The staff were always available to sort out whatever I asked and always returned my calls promptly."
• "Everyone provides excellent customer service."
• "The girls I dealt with were all very helpful."
• "All of the staff at Haybrook Hillsborough are very friendly and a pleasure to deal with."
• "The team were easy to talk to and throughout all our dealings they provided honest Yorkshire feedback, which is what I asked for, and made selling my house a lot less stressful than it would have otherwise been."
• "The staff at the store are friendly and helpful, especially Joanne Calvert."

Cons:

• "Only suggestion I would make is about advert for the property. There wasn’t a floorplan for property when it was on the market."
• "After a none to auspicious start where I was having to ask them for details."

Communication

Pros:

• "Since her taking up my sale - she has kept me up to date - 120% of the time."
• "Lola was excellent and constantly kept in contact with ourselves and the seller to iron out any issues."
• "Helen has continuously chased up paperwork and solicitors and kept us updated every step of the way."
• "Jo by phone, she was fantastic and kept me really up to date with everything that was going on."
• "We were updated weekly any queries answered immediately and concerns quashed."
• "They kept me informed about any developments when buying my first house."
• "Helen did everything in her power to keep us up to date – sometimes multiple times a day."

Cons:

• "Despite me not purchasing my home through Haybrook, Sue has been a great help to me after she showed me around another potential property!"

Professionalism

Pros:

• "I also used Haybrook's recommended solicitors, RG Solicitors, and again very professional and efficient all through the sale process."
• "Lola's friendly and professional way with us and the potential buyers secured the quick sale."
• "Susan Smyth, who is very professional, polite and always helpful."
• "Having purchased a property from this estate agent before I knew I was in for a professional service."
• "Helen and Susan have been easy to deal with during the purchase of a property. Their knowledge and professionalism have been outstanding."
• "The entire team at Haybrook were polite, professional and helpful throughout our sale."
• "From my very first meeting with Linda...the whole team have been professional, polite, friendly and so very helpful."

Cons:

• "No cons were mentioned related to professionalism."

Efficiency

Pros:

• "This Team, Mandy, Linda, Sue and Jo, worked a miracle in an incredible short time."
• "Haybrook sold my mum's house in 2 weeks for a higher amount than she'd hoped for thanks to the great marketing by Linda and branch manager Mandy's negotiating skills."
• "Sold my house within a few days of going on market and had plenty of viewings in such a short time."
• "The team then helped us to quickly review other potential buyers and accept the offer we had received."
• "Linda then came back and took some really great photographs and video and her sales wordage sold the house."
• "We had a buyer in 2/3 weeks."
• "We sold the house very quickly, and Haybrook's advice helped us get more than our desired price, and pick the right buyer for our situation."

Cons:

• "No cons were mentioned related to efficiency."

Supportiveness

Pros:

• "As a single parent I don’t have a lot of time but I feel she accommodate my needs and requirements and is dedicated to helping me find my perfect family home."
• "Mine and my partner have had a fantastic experience with hillsborough Haybrooks during the current purchase of our first home."
• "I would highly recommend them to my friends and family! All the best to you Susan and the whole team at Haybrook Hillborough."
• "Sue has been lovely and has really taken the time to ask how we have been doing with our house search we felt like we had known her for years."
• "Lola dealt with the sale of my family home... helping to make the move as stress free as possible."
• "Susan Smyth in particular was amazing...we successfully secured our dream home!"
• "They are consistently pro-active, whether you email or call & leave a voicemail, they contact you back straight away."

Cons:

• "No cons were mentioned related to supportiveness."