The New Inn Reviews Summary

Staff Service

Pros:

• "The reception was extremely helpful and polite."
• "All the team were extremely helpful and professional."
• "The staff however are lovely but you can tell they are struggling."
• "Staff members were helpful, attentive and caring."
• "The staff are tremendous and can't do enough for you."
• "The staff were friendly, helpful and polite."
• "Very friendly, very helpful with their advice on how everything is cooked."
• "Jo, Tayah, Anna, Emily, Carol, George, Mat, Dan and co always go to eleven tenths to make you feel welcome!"

Cons:

• "Staff members hid in the kitchen at breakfast."
• "Staff were just stood gossiping."
• "The staff were no help easily my worst experience of dining ever."
• "Staff not so helpful, waited over 35 minutes for our food and it wasn't busy."
• "Staff were just wondering about talking to each other."
• "The staff were quite unpleasant."
• "Waited over an hour for food with staff members socialising in the bar."
• "Staff seamed to have no clue."

Food Quality

Pros:

• "Tracey in the restaurant was fantastic with incredible customer care and service."
• "A very reasonable charge for two overnight stays with great food, excellent service."
• "Food is good too with 20% off for residents."
• "Enjoyed a very nice meal, tasty hot and cooked to perfection."
• "Visited for a relative's birthday, ordered a variety of meals, all with glowing reviews."
• "The food was above average."
• "My food was good, and the steaks albeit not cooked to requirements asked, were all excellent."
• "Very good quality of food and very nice staff always willing to help."

Cons:

• "Chicken almost undercooked, fryers obviously never have their oil changed."
• "Food and service lacking, quality of food we did receive was poor."
• "The food was awful. Steak ok but the veg tasted only of burn."
• "We had to wait over 2 hours for food, most of the food came cold and had to be sent back."
• "The food was either too watery and undercooked or overcooked and rubbery."
• "Food was missing from the order, unbelievably small portions when large was ordered."
• "The food was poor quality. Pie so overcooked couldn't cut it."
• "The sausages were easily 4 days old and my other family members' meals were vile."

Facility Cleanliness

Pros:

• "Rooms were fine."
• "Room was basic but clean."
• "Rooms are clean, service is very friendly."
• "Very comfortable and clean rooms."
• "Room was very clean, staff were friendly."

Cons:

• "Toilets grotty and nobody has checked cleans off for the day in the sheet."
• "The outside could do with a modern make over as do the ladies toilets which weren't very clean."
• "Room was not up to standard, toilet seat loose and bathroom door didn't shut, smell of damp."
• "The sausages tasted like they had been reheated, the mushrooms came from a tin, the toast was dry."
• "The toilets were disgusting as well."
• "Toilets also need a good clean, they are obviously not checked regularly!!"
• "The toilet that was broken back in January was still broken in my visit a few days ago."
• "I have serious issues about the Covid compliance, no following of one-way system, no track and trace."