Address: Heol-Y-Capel, Nottage, Porthcawl CF36 3ST, United Kingdom
Phone: +441656784850
Rating: 4.5
based on 164 reviews.
Staff Service
Pros:
"The staff were brilliant and very friendly."
"Lovely friendly staff...."
"All staff were very efficient and eager to please also very pleasant."
"Very welcoming and helpful staff."
"Morgan and Molly was very helpful and nice. They know the menu very well and they know everything!"
"Bar staff very happy and helpful."
"The staff were incredibly helpful and friendly and the food was cooked to perfection."
Cons:
"The volume of their voices was so distracting it hurt our ears, another couple left too!"
"After 55 minutes I asked another waiter for the bill, she told us she would get it for us, after 10 minutes more I had to ask again if the bill was coming and she responded by saying 'I am busy.'"
"Seemed short staffed, rushing around with people complaining."
"It took 15 minutes to seat us and the young dark haired girl who did so was not very accommodating and was unapologetic about our wait."
"Unfortunately I had what was supposed to be a steak pie. It was inedible as the pastry was rock hard."
"Waited over half hour for food."
"Instead of letting your customers wait 15min at the reception to be seated and another 5min to be served with menus, try and give your staff (the brunette) a double helping of customers service."
Food Quality
Pros:
"The food was amazing and I don’t know how they cook their chips but they were amazing."
"The chef was very accomodating and I have to say it was absolutely delicious."
"Food arrived and it was perfect, Roast Pork lunches followed by cheesecake and Salted Caramel Sundae."
"Food was delicious and excellent value with the government contribution."
"The food was excellent and of great quality. Even my fussy eater grandson ate absolutely everything."
"The Haddock and chips with beer batter and mushy peas was perfect."
"This was probably the best fish in my life! Fresh and crispy, very tasty."
Cons:
"The food was good but not worth the long wait."
"Food was excellent but overpriced starter and desserts."
"Noisy, awful food, small room, parking difficult."
"Food was poor Valentines day meal the steak was totally undercooked and had to be taken back to kitchen and re-cooked..."
"The garlic flatbread was so overcooked and hard that it was barely edible."
"Food was OK but not warm enough and not a good sized portion."
"Our friends quiche was so hard that it could not easily be cut and was returned and replaced."
Ambiance & Facilities
Pros:
"It is a Brains pub, full of character and charm; tastefully decorated with crackling log fires (in winter months)."
"With Sunday lunch from £12.95 it represents great value and you're actually in quite a historic local building."
"Rooms very well appointed for a small pub. Comfortable beds and spacious bathroom."
"The patio and green space across the street is a fabulous place to soak up the sun or watch the sunset and is perfect for kids too."
"Lovely ensuite...."
"We spent one night here and loved it. The room was modern, comfortable, and clean with all the amenities including some biscuits."
"Lovely room with everything we needed for a one night stay."
Cons:
"We had even a big spider in the room."
"Old rooms, molt in bathroom, matras completely out of order."
"Bar shut at 11 so we couldn't get a drink when we got back only 1 teabag each so no chance of a cuppa in the morning + 1 sugar each..."
"Small rooms require decorating, tap top came off in wife's hand. Very noisy need to consume a Lot of alcohol to sleep."
"Nice old pub but don't come here expecting quality food as this is strictly pub chain fare."
"Even the avocado was frozen at Breakfast."
"£125 a nite had 2 pay then 4 b/fast which there was just the 1 choice a small 1 which was another £8.99 each..."
Value & Pricing
Pros:
"Food was delicious and excellent value with the government contribution."
"With Sunday lunch from £12.95 it represents great value and you're actually in quite a historic local building."
"Accommodation was clean, comfortable and overall stay was good value."
"The pub offers good food for a good price."
"Food good old fashioned pub grub at a sensible price."
"Very tasty, plenty of food at a sensible price."
"Lovely friendly welcome. Our room was well equipped and clean. We had a freshly cooked bfast with good choices available."
Cons:
"This should be a wonderful pub, and in many ways it is. Food is very nice, but pricey."
"Not good value for money for what we paid."
"That is far from good services for your money."
"Food was excellent but overpriced starter and desserts."
"Once again way too expensive."
"Desserts a bit expensive for us."
"£125 a nite had 2 pay then 4 b/fast which there was just the 1 choice a small 1 which was another £8.99 each..."
Customer Service
Pros:
"Unbelievably great service, going the extra mile."
"Fantastic customer service always there if u need them."
"The staff at the rose and crown make it so special! Wendy and Jamie are incredible."
"Fantastic customer service always there if u need them. The room was fantastic and the bed was so comfortable."
"The service was excellent, prompt and friendly."
"Very clean fast service and lovely staff."
"We had a fabulous meal at the Rose and Crown Nottage and received customer service from lovely Charlotte that was absolutely second to none!"
Cons:
"Worrying that the till is not set up for the fixed price early bird prices."
"Booked a meal Saturday night and was very rowdy there as 15 men having a meal and they were very noisy."
"The staff seemed to accept this as usual behaviour."
"At no time did the parents try to keep them in control or appreciate that there were other people in the room."
"3 women then came into the room with 5 children and then it became like Bedlam with the children running wild..."
"So well done Management and your hard working team."
"Arrived at 440pm and stood at the bar for 7 or 8 minutes without seeing a single staff member."