Rose & Crown Reviews Summary

Staff Service

Pros:

• "The staff were brilliant and very friendly."
• "Lovely friendly staff...."
• "All staff were very efficient and eager to please also very pleasant."
• "Very welcoming and helpful staff."
• "Morgan and Molly was very helpful and nice. They know the menu very well and they know everything!"
• "Bar staff very happy and helpful."
• "The staff were incredibly helpful and friendly and the food was cooked to perfection."

Cons:

• "The volume of their voices was so distracting it hurt our ears, another couple left too!"
• "After 55 minutes I asked another waiter for the bill, she told us she would get it for us, after 10 minutes more I had to ask again if the bill was coming and she responded by saying 'I am busy.'"
• "Seemed short staffed, rushing around with people complaining."
• "It took 15 minutes to seat us and the young dark haired girl who did so was not very accommodating and was unapologetic about our wait."
• "Unfortunately I had what was supposed to be a steak pie. It was inedible as the pastry was rock hard."
• "Waited over half hour for food."
• "Instead of letting your customers wait 15min at the reception to be seated and another 5min to be served with menus, try and give your staff (the brunette) a double helping of customers service."

Food Quality

Pros:

• "The food was amazing and I don’t know how they cook their chips but they were amazing."
• "The chef was very accomodating and I have to say it was absolutely delicious."
• "Food arrived and it was perfect, Roast Pork lunches followed by cheesecake and Salted Caramel Sundae."
• "Food was delicious and excellent value with the government contribution."
• "The food was excellent and of great quality. Even my fussy eater grandson ate absolutely everything."
• "The Haddock and chips with beer batter and mushy peas was perfect."
• "This was probably the best fish in my life! Fresh and crispy, very tasty."

Cons:

• "The food was good but not worth the long wait."
• "Food was excellent but overpriced starter and desserts."
• "Noisy, awful food, small room, parking difficult."
• "Food was poor Valentines day meal the steak was totally undercooked and had to be taken back to kitchen and re-cooked..."
• "The garlic flatbread was so overcooked and hard that it was barely edible."
• "Food was OK but not warm enough and not a good sized portion."
• "Our friends quiche was so hard that it could not easily be cut and was returned and replaced."

Ambiance & Facilities

Pros:

• "It is a Brains pub, full of character and charm; tastefully decorated with crackling log fires (in winter months)."
• "With Sunday lunch from £12.95 it represents great value and you're actually in quite a historic local building."
• "Rooms very well appointed for a small pub. Comfortable beds and spacious bathroom."
• "The patio and green space across the street is a fabulous place to soak up the sun or watch the sunset and is perfect for kids too."
• "Lovely ensuite...."
• "We spent one night here and loved it. The room was modern, comfortable, and clean with all the amenities including some biscuits."
• "Lovely room with everything we needed for a one night stay."

Cons:

• "We had even a big spider in the room."
• "Old rooms, molt in bathroom, matras completely out of order."
• "Bar shut at 11 so we couldn't get a drink when we got back only 1 teabag each so no chance of a cuppa in the morning + 1 sugar each..."
• "Small rooms require decorating, tap top came off in wife's hand. Very noisy need to consume a Lot of alcohol to sleep."
• "Nice old pub but don't come here expecting quality food as this is strictly pub chain fare."
• "Even the avocado was frozen at Breakfast."
• "£125 a nite had 2 pay then 4 b/fast which there was just the 1 choice a small 1 which was another £8.99 each..."

Value & Pricing

Pros:

• "Food was delicious and excellent value with the government contribution."
• "With Sunday lunch from £12.95 it represents great value and you're actually in quite a historic local building."
• "Accommodation was clean, comfortable and overall stay was good value."
• "The pub offers good food for a good price."
• "Food good old fashioned pub grub at a sensible price."
• "Very tasty, plenty of food at a sensible price."
• "Lovely friendly welcome. Our room was well equipped and clean. We had a freshly cooked bfast with good choices available."

Cons:

• "This should be a wonderful pub, and in many ways it is. Food is very nice, but pricey."
• "Not good value for money for what we paid."
• "That is far from good services for your money."
• "Food was excellent but overpriced starter and desserts."
• "Once again way too expensive."
• "Desserts a bit expensive for us."
• "£125 a nite had 2 pay then 4 b/fast which there was just the 1 choice a small 1 which was another £8.99 each..."

Customer Service

Pros:

• "Unbelievably great service, going the extra mile."
• "Fantastic customer service always there if u need them."
• "The staff at the rose and crown make it so special! Wendy and Jamie are incredible."
• "Fantastic customer service always there if u need them. The room was fantastic and the bed was so comfortable."
• "The service was excellent, prompt and friendly."
• "Very clean fast service and lovely staff."
• "We had a fabulous meal at the Rose and Crown Nottage and received customer service from lovely Charlotte that was absolutely second to none!"

Cons:

• "Worrying that the till is not set up for the fixed price early bird prices."
• "Booked a meal Saturday night and was very rowdy there as 15 men having a meal and they were very noisy."
• "The staff seemed to accept this as usual behaviour."
• "At no time did the parents try to keep them in control or appreciate that there were other people in the room."
• "3 women then came into the room with 5 children and then it became like Bedlam with the children running wild..."
• "So well done Management and your hard working team."
• "Arrived at 440pm and stood at the bar for 7 or 8 minutes without seeing a single staff member."