The Bell Hanger - JD Wetherspoon Reviews Summary

Category: Pub Chepstow

Address: 9-10 St Mary St., Chepstow, NP16 5EW, United Kingdom

Phone: +441291637360

Rating: 3.9
based on 223 reviews.

Food Quality

Pros:

  • "The food was great and very reasonably priced."
  • "The food is best I've tasted from the chain."
  • "The miners breakfast was very nice with the eggs poached perfectly."
  • "Popped in on Tuesday evening for a meal I had the steak and it was delicious."
  • "Steak very succulent, cooked as I requested & salad tasty."
  • "Ordered the Aberdeen Angus Steak, medium rare, it was absolutely beautiful."
  • "I must say my steak was lovely one of the best I've tasted 😋."

Cons:

  • "The burgers are the worst in the UK and the atmosphere."
  • "Was served grey gone off pork, manager couldn't care less."
  • "Very very small portions, left us looking for the rest of the food."
  • "12 beans on one slice of cold toast!"
  • "Food was absolutely disgusting and cold we asked for a replacement and got exactly the same back."
  • "The Sirloin steaks they are serving are not good .. exactly the same poor quality in 2 other Wetherspoons.. they are obviously using the cheapest poor quality supplier."
  • "Ordered the ultimate burger. It was far from ultimate being soggy and cold."

Service

Pros:

  • "Service was quite quick when we visited on a Saturday lunchtime."
  • "Bar staff were quick and helpful."
  • "Efficient table service via the app so no need to queue."
  • "Went back after the takeaway fiasco to a warm welcome and superb service."
  • "Service was friendly and food arrived very quickly."
  • "Service was great and the food came quickly enough."
  • "We ordered on the app and were served quickly by friendly staff."

Cons:

  • "The place was filthy. Only one person behind the bar on a busy night."
  • "Appalling!! Bar staff did not have a clue."
  • "Really think the staff need training or sacking!"
  • "Not enough staff on duty, staff were rushed off their feet."
  • "Staff unprofessional behind the bar."
  • "Very slow service and 99% of the tables. We're piled high with dirty crockery etc."
  • "25 min wait for drinks, spoke to staff member who told us 'it was an absolute disaster on the bar and the wait for drinks is around 35 mins'."

Cleanliness

Pros:

  • "The place in general was clean and tidy and the toilets were non smelly which is a bonus."
  • "Was clean and tidy."
  • "The toilets were clean and spacious."
  • "Loos were clean."
  • "Toilets clean, pub cool & spacious."
  • "Public areas and toilets are clean."
  • "Always clean and tidy."

Cons:

  • "The place was filthy. Only one person behind the bar on a busy night."
  • "The coffee station was filthy. The toilets had not been cleaned."
  • "Sticky tables and menus, very very poor will not recommend it to anyone."
  • "Avoid. Worst Weatherspoons I have been in. Dirty tables, floor, etc no organisation or management of pub."
  • "There were plenty of empty tables but they were all dirty and had not been cleaned."
  • "Horrible pub, frequented only by alcoholic people."
  • "The service was bad and the pub messy."

Atmosphere

Pros:

  • "Beautiful place. Great vibes. Great helpful n attentive staff."
  • "Lovely pub. Good staff and nice atmosphere."
  • "Great atmosphere and friendly staff."
  • "Lovely, big pub, but still manages to be cosy and welcoming."
  • "A nice large Spoons with ample seating in different zones with varied decor and seating styles."
  • "Always like pop by this pub, they are always welcoming and helpful."
  • "The Bell Hanger is cheap and cheerful with good food and drink."

Cons:

  • "Busy and noisy and I didn't feel comfortable."
  • "The pub was rammed and really loud as a result, painfully so."
  • "So it's never been the kind of place you'd celebrate an anniversary or special birthday but these days you'd be hard pressed to celebrate anything about Wetherspoons."
  • "The place has no character."
  • "Not a great children's area considering it's size and popularity with families."
  • "A poor 'spoons, beer wasn't very good either."
  • "It seems though that the place is now going downhill from a service and cleanliness/hygiene aspect."

Value for Money

Pros:

  • "Drinks as usual were amazing value with loads of selection."
  • "Spoons are a one off. Great range of drinks products and food options. Quick service and friendly staff. ALL at a great price."
  • "Gave three stars purely because of how cheap it is."
  • "You can't beat a Wetherspoons, fabulous value."
  • "This is a good Wetherspoons, in a good location and fantastic value for money as always."
  • "Food is at a decent price with drink also."
  • "Good prices and good food."

Cons:

  • "Very very small portions, left us looking for the rest of the food."
  • "The food is cheap but the quality is poor compared to other places that are only marginally more expensive."
  • "Food was just on the right side of warm (not hot) onion rings stone cold."
  • "Although brilliant for the price, it was luke warm."
  • "Food was really good for such a cheap price."
  • "Good food at a reasonable price."
  • "Food was quick, quality."

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