Chester Moor Reviews Summary

Staff and Service

Pros:

• "The staff are warm, welcoming & professional, the atmosphere is perfect."
• "Efficient friendly staff."
• "A warm welcome, pleasant conversation."
• "Service was excellent and staff very courtesy and polite, as well as helpful."
• "Service was quick and efficient too."
• "The staff were very good and couldn't do enough for us."
• "The service was terrific."

Cons:

• "Never felt so unwelcome. The manager that served was very rude and treated other customers differently to our table."
• "Service really slow."
• "Had to wait 40 minutes before being served then was given an absolutely disgusting meal."
• "Service not the best tonight."
• "The worst customer service I’ve ever experienced. The female manager was incredibly rude, you would think it hurt to smile."
• "Sat there for twenty minutes trying to attract staffs attention to get more drinks without success."
• "Staff were miserable they didn’t really smile just made us feel uncomfortable."

Food Quality

Pros:

• "The meals were superb and exceeded our expectations."
• "The food is 'home made', tasty and reasonably priced."
• "The starter and mains were amazing and huge portions, defiantly value for money!"
• "Really good value for money lunch menu, varied and fresh."
• "The food was excellent. Real home cooked, tasted so fresh. Amazing sticky toffee pudding."
• "Food was amazing and great value, the best meal I have had in a long time."
• "The food was superb."

Cons:

• "Halloumi hanging kebab (£12.50) only 2 pieces of Halloumi and a ‘few’ vegetables."
• "When my lamb came out I cut through it and it was still raw the inside of the meet was that cold it still felt like it was fresh out of the fridge."
• "Frozen poor pub food at premium prices."
• "The turkey was like rubber, probably processed and frozen in the freezer only to be heated up."
• "Really disappointed with the food. I ordered hunters chicken. It was swimming in tomato sauce with fatty bacon, chicken was tough and bland."
• "The food was very disappointing. Chips were nice but I got the Parmo and the chicken was the worst I've had."
• "For the price, I would be expecting quality delicious homemade pub food or at least home-cooked chips... Nope everything was frozen."

Ambiance and Decor

Pros:

• "The pub itself is nice and cosy."
• "The staff here are lovely. The pub itself is one of the cleanest I've ever been in and has a lovely homely feel to it."
• "The interior has a cosy, warm welcoming feel to it."
• "Came to the Chester moor looking for a good Sunday lunch in a traditional British pub and the Chester more than delivered! Fantastic food with nice and friendly staff, lovely atmosphere and decor, 10/10 would recommend."
• "Fab decor & spotlessly clean."
• "Great decor, comfy chairs, lots different little areas."
• "The pub has a nice chilled ambiance and is really clean and well appointed."

Cons:

• "Cramped pub."
• "Looks okay from the outside. Nothing special."
• "The carrots were hard as rock, and the roast potatoes were horrendous."
• "A 'dessert' of old school lemon pudding was dry and tasteless."
• "Very expensive for a bland tasteless meal with frozen chips."
• "Cramped pub, raw burger."
• "Quite expensive and they didn't seem to handle a large table as I would have expected."