Dobbies Garden Centre Gailey Reviews Summary

Staff Service

Pros:

• "Staff were very friendly and helpful."
• "Very friendly, helpful staff bringing sunshine to a dull January day."
• "I was helped by a lady called Steph (I think) in the sainsbury’s section of the garden centre. She was very cheerful and friendly."
• "Staff very friendly and helpful and they conduct themselves in a professional way."
• "Really helpful staff. I phoned up with a product enquiry, they dealt with my request politely and professionally."
• "The waitress was the most pleasant friendly girl you could meet, nothing was too much trouble!"
• "Every staff member I encountered was friendly and helpful."

Cons:

• "I've been here 45 minutes and only now are the staff starting to tidy."
• "Disgusting treatment, staff all unhelpful and slagging customers off shouting at them and calling them names."
• "Expensive for what it is."
• "Front of house staff were fine but the lady in charge was not very customer friendly and was very abrupt."
• "The so-called supervisor could only say sorry but didn't actually do anything to help."
• "Very poor attitude and unprofessional attitude from the staff in their restaurant."
• "The staff were pretty much nowhere to be seen."

Food Quality

Pros:

• "I like the fact you can buy more fresh cakes downstairs."
• "Has a great loyalty scheme which gives you a good discount on plants and drinks from the big restaurant upstairs."
• "We had a delicious lunch today, the salmon and broccoli quiche was really tasty."
• "We had the tuna and cheese melt with salad & crisps in the café and loved it."
• "The cake selection was yummy."
• "The afternoon tea was delicious."
• "All the food was well presented and very tasty."

Cons:

• "Hygiene was disgusting."
• "£6.50 for a basic cheese sandwich? Pull the other one!"
• "Visited today for lunch, food was cold so was the coffee."
• "The servers WERE NOT WEARING GLOVES, frequently picking up the ingredients with their bare hands."
• "Went up to the restaurant for lunch but when my panini arrived it was barely lukewarm."
• "The hash browns were like a cremated shell with no filling, the black pudding resembled a hockey puck."
• "The cream turned out to be frozen and unspreadable."

Facility and Cleanliness

Pros:

• "Seem to be managing COVID well."
• "Lovely place, lots of stock and beautiful selection of plants."
• "Large safe car park."
• "A well stocked garden centre with ample free parking."
• "Clean and tidy, clearer pricing on products would help."
• "The place is clean and tidy with a wide selection of products."
• "Good covid practice being observed with NHS App and paper trail if required."

Cons:

• "The candle selection hasn't much of a choice."
• "Even the outdoor area seems neglected."
• "The roof was leaking in multiple spots and water was dropping onto customers."
• "Carpets are stained to high heaven like the roof has leaked everywhere."
• "Toilets were filthy and had not been checked for 3 hours!"
• "The floor in the cafe looked like it may have been clean once but again the carpet was stained and messy."
• "Outdoor area a bit neglected, flooded area, drains covers blocked and just in need of a general tidy up."

Value for Money

Pros:

• "Also get discount if you become a member, which you can sign up the same day."
• "Has a great loyalty scheme which gives you a good discount on plants and drinks from the big restaurant upstairs."
• "The prices in the restaurant are competitive and the food and drinks are top quality."
• "You always get good value at Dobbies."
• "Food very good quality, Good value for your money, also a comprehensive menu."
• "The garden centre is huge! Large car park, really helpful staff and the loyalty scheme just adds to the savings."
• "Super luxury afternoon tea experience, freshly prepared sandwiches and plenty of them, delicious cake selection."

Cons:

• "Expensive for what it is."
• "Prices for items seem on the high side where a local diy store would be cheaper."
• "Good product range but very expensive."
• "The plants are, in my opinion, a little highly priced."
• "Very pretentious prices for what looks like slightly above average (if that) basic food."
• "The soft drinks are quite pricey £2.10 for a can of coke!"
• "Plants seemed over priced. Not much choice either."