Whitegates Nursery Reviews Summary

Garden Centre and Plant Quality

Pros:

• "Quality plants well looked after, thoughtfully displayed with tidy walkways that give excellent accessibility."
• "Large selection of shrubs, fruit trees, and plants."
• "Very well stocked, apart from the roses, well tended and cared for plants."
• "All flowers were well presented and all looked exceedingly healthy."
• "Extensive range of really good quality plants, well laid out & easy to find what you want."
• "They are doing a marvelous job during the lockdown restrictions. So well organised and their sanitation is as good as anyone can get."
• "Well stocked with items that you would be hard pressed to find elsewhere and more importantly are dog friendly."
• "My first visit here probably one of the best kept garden centres I've been to in a long time."

Cons:

• "First time here and basically fits the blueprint for these types of garden centres."
• "We would have given 5 stars if just talking about their amazing cafe, but we felt the indoor plant selection was slightly lacking."
• "Whitegates is a small garden centre and is limited in the range of non-gardening items it can offer."
• "Could do with more than one till. The lady in front of me in the queue seemed to be ordering for a coach party."

Café and Food Quality

Pros:

• "The food was lovely. Definitely would recommend. Each Sunday dinner was £13.95."
• "Great food choices and of course so many cakes to choose from."
• "The staff are very friendly and welcoming and the food is delicious, with the best cakes ever!"
• "Had a lovely visit, very clean and well set out. Staff very friendly and helpful. Didn't use the cafe but smelt great."
• "A proper family atmosphere from the minute you walk in and are greeted warmly then on to the lovely restaurant and attentive staff."
• "Amazing staff....... customer service excellent. Food great."
• "Had the pleasure of having afternoon tea yesterday with my craft club friends. It was absolutely wonderful."
• "The restaurant is the jewel in the crown, wonderful food and very friendly staff."

Cons:

• "Could do with some secure parking for Cycles, or an area where you can sit and over see your pride and joy whilst enjoying the cake."
• "Coffee is quite nice but not particularly special."
• "The cafe gets very busy at lunch time."
• "Visited on a Sunday it was very busy but we didn't have long to wait for a table and the staff very helpful and friendly."

Staff and Customer Service

Pros:

• "The best part for us is the staff. They are so friendly, helpful & welcoming."
• "Had an excellent brunch here. The interior of the restaurant has been enlarged and it's bright and airy. Reception and service was prompt."
• "Really enjoyed our visit, highly recommend the garden centre and the Cafe too! Staff knowledgeable and helpful."
• "Lovely friendly staff. Garden centre had lots of choice."
• "The centre's staff are polite, friendly and very helpful. Brilliant!!"
• "Visited today for the first time with my Grandmother who visits often. Service and facilities are great, easy access for a wheelchair."
• "Loved this place cafe was great food was yummy 😋 staff helpful and friendly 😀 free parking very easy to spend lol."
• "Friendly staff, informative and most helpful."

Cons:

• "The only suggestion I'd make would be that the kids meals are given time to cool down before bringing out with the adult meals, the kids meals were too hot to eat."
• "Waited to post review after very good impression at Whitegates. I was hugely disappointed on Wednesday the 11th July."
• "Food was excellent spoilt for choice😀."
• "I had soup and cheese scone which was delicious. Mum had an issue with her cake which the manager sorted immediately."