"The staff team could not have been any more helpful/pleasant and down for a laugh!"
"The staff were lovely, especially Nico who looked after us."
"Genuinely polite and friendly making you feel welcomed to the establishment."
"Staff are friendly, nice and easy for wheelchairs / buggies to move around in."
"Staff were really helpful and friendly."
"Best of all the staff were really friendly and the place spotless."
"Staff very friendly and welcoming and cocktails were lovely."
Cons:
"The guy working behind the bar (tall, short dark hair) looked like he'd rather be anywhere else other than there."
"Rude bartender and manager (a woman - I believe there's also a male manager but he wasn't there that day)."
"The Manager Gabrielle was aggressive and rude."
"I found the staff extremely unprofessional and rude."
"Worst service I have ever had. If you have the pink haired waiter good luck."
"Poor service. No food check. More interested in talking amongst themselves than engaging with customers."
"The staff here were so rude and not attentive, I don’t think anyone knew what they were doing there."
Food Quality
Pros:
"Absolutely wonderful, really good food, had fish n chips (it was Friday after all)."
"Absolutely amazing meals, drinks and service."
"Food was outstanding."
"Really well presented, quality food."
"Loved the food, very tasty and great quality."
"The food was great and prices are quite low."
"Food is always amazing here!"
Cons:
"Our macaroni cheese had no mustard in it as advertised."
"The food then arrived cold and my partners burger was undercooked."
"Soft drinks were all flat and tasteless."
"Terrible food to say the least. There was no fresh produce all the food was frozen and reheated."
"The fries looked as though they'd been cremated, the chargrilled chicken was so dry I needed to keep drinking to help it go down."
"The food was both overcooked and freezing cold. Reheated frozen food."
"The burgers tasted really bad."
Atmosphere & Cleanliness
Pros:
"Lovely location."
"Nice atmosphere, ordered burgers and chips."
"Also in a nice setting along the river 😊"
"Comfy seating and friendly service by the harbour."
"Popular harbourside bar with noisy but good atmosphere."
"Good music and friendly, efficient staff."
"Friendly staff, comfortable seating, clean tables and an eclectic mix of wall decorations gave a feeling of a cross between a hip bar and a hunting lodge."
Cons:
"We were asked to sit down on a dirty table."
"The toilets are vomitous."
"Tables were sticky and flies around our food."
"The place wasn’t the cleanest. It’s understandable with the door wide open in summertime flies will get in but there was a lot!"
"Sticky, dirty tables despite me and my partner being only 2 of 6 people in the whole restaurant."
"The cups of coffee were dirty...fortunately they did not serve me food I would regret it."
"If there are ash treys on the table they really should be cleaned after every customer to avoid contamination."
Management & Staff Attire
Pros:
"The manager was so good and even sent over a bottle of prosecco, nice touch!"
"The team at Mackenzies were so helpful with everything."
"Received some really good service from Damien, one of the waiters."
Cons:
"The staff was wearing unprofessional clothing for example the waitress was wearing a very small crop top which showed way too much."
"I looked for the manager to report his actions but he/she was no where to be seen."
"The general manager was sat on the computer by the door...very unprofessional of him to not want to come over and deal with things."
"Manager of bristol brunch not interested to talk with customer 'too busy'."
"The manager...had the audacity to complain about customers leaving when informed of the expected waiting time for food."
"No positive comments regarding management were provided."
"The waiter who served us asked if we wanted any sauces which we did ask for (ketchup) but it never arrived."
Value & Offers
Pros:
"Serendipitously we got a two for the price of one deal so 3 burgers and a side of onion rings was £25. Nice!"
"Food is reasonably priced."
"Had 2 8oz steaks, 2 cocktails, 2 coffees and a dessert. £43.00!! An absolute bargain!!"
"The food and drinks were 10/10 and very reasonably priced."
"If you show your theatre tickets, you get 10% discount which we forgot to do."
"Very well priced especially with student discount!"
"Would definitely recommend Mackenzies for a semi- private function! Fabulous."
Cons:
"Expensive breakfast, for a poor meal."
"Everything over priced too."
"Overpriced and very small servings."
"Terrible service, 4 ribs is apparently a main course and water downed beer."
"They literally tried to rob us of our £30 for being patient enough to wait longer than 20mins for drinks."
"A cold, dry chicken burger with a burnt bun, undercooked chips dripping in oil."
"The “home cut fries” were DISGUSTING. If I’d wanted a bowl of oil with some limp, soggy potato in then I would’ve been happy."