Hub Box Exeter Reviews Summary

Food Quality

Pros:

• "The food was very nice and came out hot and very tasty."
• "Would highly recommend the veggie options."
• "Despite not really liking burgers I had a great meal at hubbox and the fries are the best I have ever had!! Really crispy and delicious."
• "Delicious burgers, fries, beers and cocktails."
• "The food was delicious."
• "Food was amazing as always."
• "The food was steaming hot and tasted really good and you tasted the chargrilled flavour which was amazing."

Cons:

• "The bean chilli was overly sweet, synthetic tasting & genuinely not pleasant."
• "The chicken was somewhat dry and all the burgers was drenched in sauce which made for a very messy eat."
• "Sweet potato fries were way too salty though, and onion rings were overdone."
• "The buttermilk chicken was very bland."
• "Burgers were cold and soggy."
• "£8.95 for 5 bits of dry chewy chicken! My hot dog wasn’t that it was cold."
• "The burger I had was very dry and the chips came out cold."

Service

Pros:

• "Our server was polite and extremely helpful in explaining what was in the food and what wasn't in it as well, which was good."
• "Nothing was too much trouble, an absolute asset to this place who went the extra mile."
• "The staff were fab - so welcoming and attentive."
• "Staff are also lovely, and service is quick."
• "The staff were super accommodating."
• "The staff were friendly and keen to ensure we had a great time, especially our server Viking who was attentive and knowledgeable."
• "Ultra professional, beautiful personality, so unbelievably attentive."

Cons:

• "They refused to take my takeaway order because they were too busy."
• "Interestingly I also left feedback on the HUBBOX webpage and Head Office have made no effort to contact us despite contact details being left and our experience clearly being a management issue."
• "Customer service is poor."
• "Stopped for a quick drink, Told by staff we must use the app, the App didn't have the same drinks on the menu."
• "Service was poor getting given other people's food to pass around the table rather than the waitress doing it wasn't great either."
• "They forgot our fries and when requested the male server got very huffy and rude."
• "90 minute wait for food on Sat night (6:50 - 8:20) Manager (Kate) apologised after we chased her down for progress with our order but she had no explanation as to why her and her colleagues had passed us multiple times but not noticed something was wrong!"

Value for Money

Pros:

• "Food was spot on and great value for money."
• "Good price for good food."
• "Great value and great food!"
• "The lunchtime meal deal. Which was great value."
• "This only came to £32 which was very reasonable."
• "Good value considering the size and tastiness of the meals."
• "The pricing is also very good for the quality of food served."

Cons:

• "£22 for a tiny piece of chicken half a sausage, a small scoop of questionable brisket."
• "£15 to just have a single burger on a small plate with nothing else at all just isn't good value for money."
• "Once you start to add fries and a drink to make a complete meal these places are starting to be not great value for money."
• "Overrated and overpriced for what you get."
• "But I was totally shocked when I got the bill !! As we had a bottle of wine with our meal, and it cost £ 32 pounds x 400 % mark up on a wine, you can pick up for £8 pounds at Tesco !!"
• "Food was tasty, but the small portions for the cost were not at all worth it."
• "For £15 I walked away still feeling hungry and rather disappointed."

Atmosphere

Pros:

• "Has quite a fun funky look to it."
• "The atmosphere is very warm, just a nice place to be."
• "Great place to meet up with friends."
• "Great chilled environment."
• "Nice atmosphere & also a retractable roof on the terrace which suits our weather here."
• "Atmosphere was chilled and relaxed."
• "The atmosphere is warm and welcoming. Super friendly staff, spotlessly clean environment and music pitched at the right level."

Cons:

• "We both found the high stools/chairs very uncomfortable."
• "Music was intrusive."
• "The atmosphere is non existent, the food was mediocre AT BEST."
• "It's ok but not worth the wait or the terrible customer service."
• "The atmosphere is non existent."
• "It was also very loud in there, some soft furnishings would not go amiss to tone down the noise somewhat."
• "Not one employee had a mask on, so a perfect venue for antivaxers."