Moons Burger & Co Reviews Summary

Food Quality

Pros:

• "The food was all fresh and was made to a high standard."
• "The FOOD was very delicious, chicken was well cooked and grilled, rice was very tasty, HOME-MADE coleslaw increase the taste of food."
• "Food quality was excellent (1/2 Chicken Meal) and to a very high standard, Chicken was grilled well and Chips nice and crispy."
• "The pizza was cheesy and full of flavour so that was beautiful too."
• "The food was really delicious."
• "The food came warm and we all really enjoyed it."
• "Food was amazing smash burgers, zinger burgers, peri burgers etc very affordable and high quality food served."

Cons:

• "Food is very mediocre. Burger were flavourless, with no salad."
• "The pizza also tasted like frozen pizza."
• "Pizza base had 0 taste 0 rise and was very dense."
• "The chips portion sizes are not as generous as the pictures, ours were more like Macdonald's."
• "The sauce had no flavour, no seasoning!"
• "Chicken fillet Burger was burnt, stale and so chewy did not enjoy this at all never ordering again."
• "Both pizzas were bland - Margherita (Classic right?) WRONG!"

Customer Service

Pros:

• "Staff were very polite and helpful."
• "I cannot believe the customer service. So brilliant and not common in Bradford."
• "Really nice, friendly staff who acknowledge you as soon as you walk through the door."
• "The staff was friendly, attentive, and knowledgeable about the menu."
• "You will always get the warmest welcome not just by the gentleman by all the staff."
• "The staff are so sweet, especially Simer who is so attentive!"
• "The service was very good with lovely and friendly staff."

Cons:

• "The wait was quite exhausting especially with kids and hangry."
• "Service- had to get up atleast 4 times to collect things- they don't serve you on the table what so ever."
• "Never again. Both times we have ordered asking for no cheese or mayo. Both times they got the order wrong."
• "It was hectic just watching the service, it was like an auction was going on."
• "They forgot to dip any of our burgers."
• "Two girls behind the counter were not professional and flirting with the uber drivers and single male customers constantly giggling and laughing loudly which was awkward to watch."
• "Just a plain disorganised mess in there. They genuinely don’t know what they are doing."

Atmosphere & Cleanliness

Pros:

• "Absolutely beautiful and clean place to eat in."
• "The hygiene standards were also top-notch, and the restaurant was clean and well-maintained."
• "The decor is simple yet elegant, with a touch of space-themed accents that make it unique and inviting."
• "The ambiance of the restaurant is quite modern and trendy."
• "Place was sparkling and spotless. Big dining area recommended for family’s or large groups."
• "The atmosphere around was very clean and tidy."
• "The interior of the establishment was very clean."

Cons:

• "Atmosphere- not super welcoming."
• "Wasn't keen on the grumpy lady at the counter who wasn't happy with us and looked miserable."
• "First and last experience of moons will never come again basically we ordered from uber pickup but my family decided to go eat thr when we reached thr asked this guy we want to eat here he was like no u r not allowed to eat here tell ur kid to not to play on sofa he was so rude."
• "Shame took kids first time Kids were shocked that this place still selling Coke products and Pepsi."
• "Disgrace, never order from these guys again. Ruined my family's evening. Incapable of taking orders correctly."
• "I don’t know if they were having an off day but the food isn’t as good as the reviews make it out to be unfortunately."
• "The lotus biscoff cheesecake wasn’t very tasty."

Value for Money

Pros:

• "Lovely food, Amazing prices, no compromise on quality or taste."
• "Really affordable prices and probably the best burger and tenders I’ve ever had!"
• "Ordered the Astro deal 4, pizza, burger and chicken wings were divine. Good tasting and absolutely fresh."
• "The portions were huge and the food was insanely good. Highly recommend this place."
• "Went here when they had the 50% discount going. Excellent price for families and couples."
• "Price is reasonable also for the portion size."
• "The prices are fab! If you're feeding a few, deffo check out the 'astro deals' You can get a lot for cheap!"

Cons:

• "Very sad, was fooled by the prices."
• "This isn't a deal but you are just getting less food in return of your money you've spent."
• "Disgrace, never order from these guys again. Ruined my family's evening."
• "The portion had been reduced to one which I had a month ago, so not sure why our burgers were smaller than what we ordered a month ago."
• "Medium pizza in only 9 inch."
• "Collection order to take out waited 1h 5mins!"
• "Food came 1.5 hours late.. stone cold..rock solid..burnt."