Veezu (the new name for Blueline Taxis) Reviews Summary

Pricing and Charges

Pros:

• "Their time keeping is spot on."
• "Absolutely trusted company, delivery on perfect timing."
• "I have been using this service for years. Reliance good+. No idiotic prices."

Cons:

• "But when I rebooked for return journey I was asked to pay £20 upfront and at the end of the journey I wasn’t given any change."
• "Just don't have enough drivers at busy times failed to respond to a very important job... Very irresponsible. Absolutely ridiculous payment system."
• "Taxi driver driver charged me 2 pounds extra for paying the fare by card on the app."
• "They say their Barnsley's number one taxi service but don't like leaving the town centre if they have to then where I live is an extra £3 on top of the fare."
• "Rubbish drivers don't help go the long way to make money from you £9 for A1 mile there 1 mile back an English driver. The foreign drivers charge £5 for the same journey."

Customer Service

Pros:

• "My favourite taxi firm. Always on time and drivers are excellent."
• "Richard was prompt and polite and very patient on our drunken return journey with various drop offs."

Cons:

• "If I could give 0 stars for courtesy and attitude to customers, I would."
• "Never felt as uncomfortable in a taxi in my whole life! The taxi driver made me brush myself down after I had dog hairs on me."
• "Women who was on phone was a Propper cocky get and when the driver arrived he started saying pay up front."
• "Very un trust worthy company, left my phone in car, they were accessing my personal stuff."
• "If I could give zero stars due to the attitude and disrespect I’ve just received from this taxi service, I would."
• "This company are absolutely disgusting and have vary poor manners."
• "Absolutely rude, arrogant operators. No wonder city taxis have moved into Barnsley & within such a short time have such a big market share."
• "When you pre book a taxi you expect it to turn well blue line don't I wouldn't ever use them again terribly service terribly company absolutely useless."

Timeliness and Reliability

Pros:

• "Easy process to book taxi and to alter the time when we found we needed to."
• "These guys did all the running around for my wedding involving multiple cars and multiple trips, different times and different locations and everything was perfect."
• "I used a Blueline taxi today to take me from Barnsley to the Northern General hospital in Sheffield, the driver was on time."

Cons:

• "Booked for a specific time and was nearly half an hour late."
• "Never had a taxis turn up on time. Today 45 mins and still no show."
• "Wait an hour for a driver for them not to notify us they had arrived and drive away."
• "Ordered taxi from known location. Phoned after late arrival to be told they don’t collect from my location."
• "Not sure why these guys are getting worse, booked a taxi for 18:30 and arrived 18:50."
• "Twice I've booked in advance and twice they've not turned up and left me stranded in town a women on my own in the early hours of the morning."