Address: 21 Heddon St, London, W1B 4BG, United Kingdom
Phone: +442072874029
Rating: 4.3
based on 320 reviews.
Service
Pros:
"Great service from Maki in particular - very attentive and polite."
"Amazing service I definitely 100% coming back ❤️"
"First time at the restaurant and I’m pleased to say I’ve had a great experience, the restaurant atmosphere and service was incredible."
"We only had 45 min. for lunch, and they had everything delivered to the table incredibly quickly, so we didn't have to rush whilst eating. Great service!"
"Me and my wife had a very nice time in this Italian Restaurant in Heddon St. We had yummy and delicious food with a very polite staff in particular Gabriele a very good guy, friendly professional and helpful."
"Our main server Andrea was totally delightful and thoughtful."
"Luigi made our visit very special, we really enjoyed every minute we spent there."
Cons:
"The waiter hiked the cost of my food and made me pay."
"The service was the biggest letdown - in short, too many diners and woefully short-staffed."
"The waiter who took our order seemed a little distracted and 15 minutes later came to tell us it would take a while (our drinks hadn't arrived yet)."
"We waited over 40 minutes between our starter and the main course."
"Service was not good, we had to ask for the bill some times, had to ask for the card machine again some times, and in general had to wait a lot between drinks/food."
"The service was extremely slow, especially for a lunch hour service."
"The service was appalling though. The staff were nice but we had to wait a very long time to order, almost an hour for food to be served and a very long time to pay!"
Food Quality
Pros:
"The food was great, however seats and table are lower than standard making it uncomfortable to sit for long periods of time."
"The food was excellent!"
"Food was absolutely yummy, really enjoyed it."
"The food was delicious. I think the four empty plates were proof enough - and some people in my family are hard to please!"
"The food was so tasty and fresh."
"The food was amazing."
"The food was 10/10 !! So delicious and yummy."
Cons:
"The food was over priced and underwhelming - a clam pasta that was so fresh from the beach it was crunchy with sand and really salty."
"The ravioli was over cooked and inedible."
"Food was a little under average for its price."
"One plate had more garlic in it than pasta."
"However, I ordered Spaghetti Vongole and there was a clam full of sands which I had to send it back."
"Food was meh at best - Calamari was salty and the batter wasn’t sticking to the squid properly."
"The food wasn't as good as I had hoped, I had the Wagyu sirloin and wasn't really blown away by it."
Atmosphere
Pros:
"Nice atmosphere of restaurant will help to relax after work or during your travelling."
"Both their indoor and outdoor terrace area boast lovely decor and create a booting vibe."
"The place was charming and very comfortable."
"The atmosphere is nice and lively."
"Atmosphere was amazing and venue is beautiful just like the food."
"The atmosphere was amazing, providing a warm and inviting setting for a delightful meal."
"A beautiful atmosphere. Really lovely servers."
Cons:
"Our main issue was the loudness. We couldn't really hear each other over the voices of other diners and quite loud music."
"It was an exceptionally cold evening yet the air conditioning was on in the restaurant."
"The service was quite slow, probably down to how busy it was."
"The entire group's complaint wasn't the service; it was the food."
"However it was very noisy due to all the hard furnishings (and no sound dampeners) making it hard to hear people over the table."
"Very noisy restaurant. Unfortunately the food presentation was not the best."
"The music style (dance floor) and the volume do not match the restaurant at all. Here, the entire ambience and flair are lost."
Value
Pros:
"London prices, of course, but totally worth it. 10/10!"
"The food was absolutely delicious and I have to say that the prices were reasonable."
"You'll find some of the best Italian food London has to offer at a decent price too."
"Classy Italian restaurant, and great value considering the location."
"There are various set menus which are good value - £37.50 or £50 options for a three course meal."
"The deserts were a bit expensive but in my opinion totally worth it."
"Do yourself a favor and visit this lovely restaurant in Heddon street. The service is unmatched. The staff truly cares about your experience."
Cons:
"Prices not cheap, be ready to pay approximately 65-70 pounds for 2 person's dinner(soup,salad, bread, wine, water)."
"The price is also a bit too high as I think a bland carbonara shouldn’t cost me £14.50."
"The prices are extremely dear. I don't think I will be back."
"Too expensive for the quality of the food, It had nothing of an Italian restaurant, I will never go back, very disappointed."
"And a pint that cost me a shocking £8.20."
"Definitely overpriced for what it is."
"I'm never ever one to share a bad review, but I ate here a couple of weeks back.. Handed a menu displaying 50% off all food, to then be handed a full price receipt with nothing we could do about it? Over £250 for completely average food, and a total miss-sell!"