Address: Main Pier, New Quay, SA45 9NW, United Kingdom
Phone: +441545560800
Rating: 4.7
based on 197 reviews.
Booking and Accessibility
Pros:
"Online booking worked well, and in peak season I would recommend advance booking for ease."
"Would recommend booking before you go."
"Wheelchair accessible boat trip to go dolphin spotting."
"Dog friendly which is always a bonus."
"Booked this easily online to avoid disappointment and get the time slot we wanted."
"I booked online, which I also found very easy to do."
"Great. Just watch your booking. Ours messed up and booked us the next day instead of two days later."
Cons:
"On the day we went it was a very low tide so the boat couldn't dock... We waited about 40mins until we can get on the boat."
"On the day we went it was a very low tide so the boat couldn't dock... no one from the company came down to inform us what is happening or give an alternative until I had to call them."
"Annoying booking fee added of £1.80."
"Be aware your trip can be cancelled 7 min before departure if there are not enough bookings."
"Our cruise has been cancelled an hour before the booked time due to 'weather conditions' when all other companies I called at the same time said that it's so odd and strange as they're fully booked for a whole day."
"The quay was a bit of a nightmare for a wheelchair."
Staff and Crew
Pros:
"The staff were really helpful and great with my children."
"Chloe and Carys were great guides and they made the trip informative and fun."
"Both staff was very good and informative about the dolphins, seals, birds and the local area."
"Highly informative, expert and friendly crew make this a trip not to be missed."
"The crew were very informative of the wildlife and the area, with the history of the surrounding area."
"The staff and crew are brilliant and knowledgeable."
"All crew members were really friendly and made the experience very enjoyable."
Cons:
"However the diesel fumes are really strong at times."
"Towards the end of the trip I started to get a little seasick, the engine was loud and smelt of smoke too."
"The boat on the 2 hour trip was very noisy and a bit fumey."
"Had trouble hearing everything they said as the wind took his voice."
"Unfortunately the speaker system struggled over the noise of the people in the boat so it was hard to hear sometimes what was being said."
"The guide told a lot about birds and the coast, but the skipper was mainly busy with his smartphone."
Wildlife and Scenery
Pros:
"Saw many dolphins from the boat, and it is great to see the respect that the local boating community has for these wonderful creatures."
"We saw lots of dolphins."
"We even got told about a baby dolphin and they knew how old it was by its markings and told us almost exactly when and where it would appear, and they were spot on."
"Whilst queueing for the boat we saw a mother dolphin with her calf!"
"Saw lots of dolphins including a mother and calf. Also saw a seal."
"We all got to see some dolphins, which was amazing."
"We were very lucky when we went out on our trip to see dolphins jumping and playing in the water so had 2 very happy children."
Cons:
"Unfortunately we didn't see any dolphins but did see a porpoise."
"Lovely little boat trip around the beach, however the chances of seeing the wildlife including the dolphins always seemed a long shot."
"Only complaint was that we did not see any dolphins, but that's nothing to do with the company!"
"We unfortunately didn't see dolphins on our trip but that didn't take away from the trip. We got to see lots of wildlife including seals and lots of birds."
"We didn’t get to see the dolphins."
"Sadly that day we didn't see any Dolphins but did see seals and her pups on the rocks sunbathing."
"We didn't see dolphins but saw a couple of porpoise, which was lovely."
Value and Experience
Pros:
"Not cheap but money well spent."
"Excellent value for money as well considering what some other companies will charge."
"Highly recommended this company."
"Plenty of room on the boat, comfortable, and an absolute treat."
"A great experience, largely due to the friendly and knowledgeable crew."
"Great value for money."
"This was incredibly good value (£10 adults, £5 children) and the boat (red) was spacious and covered from the rain."
Cons:
"Turned out to be REALLY choppy!... The boat carried on bobbing very severely high I've side to the other."
"Ride is quite long and bumpy. Avoid spot near engine, since it smells of diesel for 1 hr ride."
"When we got to New Quay we found that this is one of the most expensive operators."
"Thought the boat would actively seek out dolphins, rather than just take a long trip up the coastline and back."
"This boat trip was really disappointing."
"Nice boat ride but disappointed did not see a thing should state better you may not get to see any the advert looks like they no roughly the areas the visit hence dolphin boat trip name but after talking to lots of other ppl seems it pot luck."
"Please let me explain why the review is only 1 star... I literally saw nothing."