Currys Reviews Summary

Customer Service

Pros:

• "Excellent customer service at Curry's Carlisle, Graham, Scott and Simon were exceptional, very helpful and professional."
• "SCOTT was excellent in customer service and a brilliant salesman."
• "Received outstanding customer care from the whole team at this store, knowledgeable and helpful staff, especially Matt."
• "The staff were very knowledgeable and helpful They were ready to show us the options available and explain the differences between them so we could make an informed choice."
• "Very helpful and friendly staff that are on hand with a good knowledge of most of the products on sale."
• "Really friendly staff and good display of the range of items they have."
• "Absolutely fantastic customer service from Charna."

Cons:

• "Very pushy sales staff with poor delivery options."
• "Is a lot of staff around but standing for 30 minutes the staff seeing can't not see me or just walk past going outside for a smoke this not the 1st time."
• "Shop is nice, staff are okay but I will warn that they don't all seem to be fully educated in pc components."
• "I received rubbish service. Bought a product that was faulty and on returning to the store they made the entire process extremely hard."
• "Awful experience, shopped here for years, measure the customer service now we have a problem with a purchase! Staff not interested and just wanted rid of us, will pay more in future for better service!!"
• "Pure ignorant. Asked 3 members of staff for help to buy a laptop totally ignored me."
• "Store manager David has terrible attitude and very very disrespectful when I was a buying customer, all I wanted to do is return a tv and exchange it for a smaller on, and there couldn't even help disgusting service...take your business elsewhere."

Product Availability and Selection

Pros:

• "The only shop that sells the usual items...Out of town, with free parking available (in Kingstown)."
• "The store had exactly what I required."
• "I managed to get exactly what I wanted a small table top fridge which was thankfully in stock and I was able to take it away with me."
• "A wide selection of electrical goods, but I saw a camera wanted to try it, but those on display don't have batteries charged."
• "They had a wide variety of phones/contracts offered and at good prices."
• "Has a reasonable amount of mid to high end laptops which surprised me."
• "I can always get what I need from here, they carry a lot of products so something is always in price range."

Cons:

• "Seems very difficult to get served and then they don't have the stock available."
• "Her product knowledge was very limited and her attitude was for want of a better swear word, crap!"
• "They wanted you to pick their most expensive ones."
• "Good place for electrical goods... however it's hit or miss with staff."
• "Total rubbish experience, ordered some pc speakers through 'reserve and collect' online, made my way up to collect it about 17 miles, to be told they had none in stock."
• "Visited with intentions of buying a PC Monitor 🖥 but none of the items under £200 on display were available."
• "Have been to this store twice now for a new Laptop... didn't have any of the ones picked and told they cannot order any of them."

Store Experience

Pros:

• "From the girl at the door telling everyone where they had to go... To the lovely guy who looked after me I bought a freezer and a dishwasher.. His name was Paul spot on guy.. Stay safe."
• "Not only did I get the tech I wanted, but they saved me a fortune on my home broadband."
• "Very covid safe upgraded a Mobile served by Nile. He made the process very easy and I was impressed."
• "It was a fairly busy weekday and plenty of parking space."
• "The store has a sensible layout and a good range of electrical items at competitive prices."
• "Standard Currys shop. Staff were more knowledgeable than I expected and made sure we got what we wanted as soon as it was possible."
• "Good customer service keeping me informed of progress and doing all they could to resolve the issue."

Cons:

• "Was extremely disappointed with click and collect system."
• "Always asked more than once if I want any help. Annoying, particularly when they only ask when you’re looking at high end goods and they aren’t interested if it’s of low value. Need to try harder guys."
• "Another thing, they won't give you a free phone number, always a premium 0345 number which costs you a arm and a leg."
• "Parking spaces are tight."
• "Deeply underwhelming experience there but a good retail park with other choices."
• "Walked in with the intention to buy a tv and game.controller. gave up walked out after 10.minutes.. too many staff chatting amongst themselves and not helping customers."
• "Absolutely awful service, waited 40 minutes after being passed along by two staff members."