Address: Castle St, Hay-on-Wye, Hereford HR3 5DF, United Kingdom
Phone: +441497820884
Rating: 4.2
based on 157 reviews.
Food Quality
Pros:
"The choice was wide and chosen meal extremely tasty."
"The generous piece of hake wrapped in a thin, crisp batter was cooked to perfection."
"The 3 bean cassoulet with confit duck leg is the best I've ever had and the steaks are superb."
"The Welsh lamb stew was very tasty - ordered twice!"
"The Sunday beef roast with all the trimmings is the best I've ever had."
"The chicken pie was one of the best I've had."
"The burgers were to die for, so tasty and very filling the chips were also tasty and chunky."
Cons:
"The Halloumi burger and Bacon and Brie burger were greasy."
"The food is standard pub grub, but prices creep into gastropub territory."
"The staff are mostly children, the 'traditional spaghetti bolognaise' is yours for Β£19."
"The burger was most likely brought from Tesco along with the bun and the reduced priced rocket salad."
"For Β£19 pounds I expected the burger to be amazing. This was not the case."
"The sole was a little soleless in presentation and execution."
"Lasagne is made with pasta sheets, ricotta cheese, mince & sauce which are repeated until pan is full. What I got was 1 pasta sheet on the bottom & Shepherds Pie fillings with cheese on top."
Service
Pros:
"Really recommend this pub."
"Friendly staff, cosy atmosphere, real fires and nice wine..."
"A very well run establishment with pleasant staff who give good service and cater for customers with consideration and courtesy."
"The service was very friendly and fast, our food came out in ONLY 5 minutes!"
"Lovely atmosphere and wonderfully cheery staff."
"A lady named Scarlett working there was very welcoming both days we visited."
"All the staff were extremely polite and welcoming."
Cons:
"Saturday 23June 2018 approx 13.45. Stood at bar to be served. Blonde barmaid was having a chat across bar with customers sitting at a table. She looked at me and continued her chat."
"Table service available but quite slow!"
"What we were told was the 'bar manager' spoke to his bar staff with complete ignorance and pure disrespect."
"No real apology was offered."
"Bar staff were useless, told me after ordering food that the kitchen was 'under stress' - food took about 2 hours."
"The staff could do with a lesson in customer service."
"The staff aren't very knowledgeable when it comes to their menu and service is really slow."
Atmosphere
Pros:
"Itβs got a nice blend of oldy Worldy pub vibe with more modern outside marquee area..."
"Cosy surroundings, great food, great atmosphere."
"A friendly place now that's what I like and welcoming."
"The atmosphere was nice."
"Great pub, relaxed and friendly atmosphere."
"Extra points for the friendly staff and warm atmosphere."
"Atmosphere was nice and cozy, with 2 fires going."
Cons:
"No atmosphere. Wont be going there again π€¨"
"The wee place was also quite dark inside and no music so was lacking a bit of atmosphere."
"The lack of music and noise was a little unnerving."
"The food was nice, came out really hot and tasty."
"Such a lovely pub! Staff were so friendly, food was delicious and the atmosphere was really welcoming."
"However I have to say I loved this old-school pub reminded me of my youth."
"We ate in the beer garden at the rear, which is enclosed and not particularly attractive."
Value for Money
Pros:
"It's has great drinks to boot all at reasonable prices too."
"Fair price to keep this lovely old place going for the future."
"The menu is varied and reasonably priced."
"The food was excellent, very tasty, well-cooked and the portions were generous and good value."
"Service was excellent and friendly."
"Friendly staff and nice beer."
"A wonderful pub/restaurant with fantastic staff, a warm welcome, relaxing atmosphere and super food."
Cons:
"It seems you have to have deep pockets to visit Hay."
"Food was good but very expensive for counter ordering."
"Wow this place has gone expensive Β£17 for a burger with cheese and chips."
"Every item on the menu was extremely over-priced."
"The prices where a little high in my opinion."
"Food was overpriced for what was on offer."
"Theyβre clearly geared towards tourists who may pay inflated prices."