"The pub is lovely because the staff are so welcoming, friendly and helpful."
"A lovely friendly local pub with great food and great atmosphere."
"Very bright and open planned with pictures on the wall that will make you chuckle."
"Lovely atmosphere and lovely walking in to seeing you all so friendly as always."
"Really warm cosy atmosphere."
"Excellent atmosphere."
"All the staff are super friendly which helps to make a super comfortable and inviting environment."
Cons:
"Only downside was the music was a little bit loud."
"We walked in to a really weird atmosphere, lots of people staring at us."
"After we were served our drinks we got forgotten for almost an hour."
Food Quality
Pros:
"The food is in a different class to the average pub food."
"Fantastic meal, locally sourced fresh fish, chef came to explain everything is cooked fresh and where the fish was sourced from."
"The dessert choice was great too....delicious waffles with ice cream, caramel and other sauces, etc, divine."
"Food arrived hot and plentiful and very tasty."
"The cuts of meat were really nice, beef not chewy and pork not fatty."
"The vegan fish and chips was lovely, and the vegan seafood chowder was delicious, with plenty of lavabread."
"Absolutely beautiful food...Portions were very very generous."
Cons:
"The Sunday dinner was very poor standard."
"The food is simply microwave meals cooked from frozen."
"Very disappointed with the cod in batter and chips last night. Batter was soggy in parts and chips awful!"
"Only thing enjoyable was the chicken. Peas not cooked, smash pots. Hubby's steak was awful, couldn't eat it too tough."
"Ate there just over a week ago and I felt robbed of my money, chips were more like potato wedges and also the rest of our food was appalling."
Service
Pros:
"Staff really friendly and welcoming. Food is outstanding."
"All staff were well presented and polite."
"Gavin and all his staff bent over backwards for us from the moment we arrived."
"The staff make you feel so welcome as soon as you come in through the door."
"Serving staff were attentive and friendly, vegetables were refilled quickly without delay."
"The staff couldn’t do enough for us and we’re soooo helpful! Lovely & welcoming!"
"The staff were so friendly and helpful."
Cons:
"I’ve been to this pub multiple times over this year and it has only gone downhill fast!"
"We had to wait because they were so short staffed."
"The staff can't do enough, but I think one more person waiting on would help."
Value for Money
Pros:
"Great food and good value for money."
"The value for money was outstanding."
"Good price for quality locally sourced food (£8.99 for adults and £4.99 for kids)."
"Outstanding... Mixed grill and lasagna, amazing value for money."
"absolutely beautiful food good value and very friendly would highly recommend to anyone."
"Possibly the best steak I've ever had. Seemed slightly expensive when reading the menu but when the food arrived you can see why the price."
"Fantastic meals, great atmosphere, friendly staff and excellent value for money."
Cons:
"just felt like we wasted our money."
"But for us we will not be back."
Accommodation
Pros:
"Stayed for 1 night, found the room to be very clean and modern, comfortable bed and good shower."
"The room was perfect. We ate in the restaurant each night, which was just delicious."
"We were made very welcome and the bedrooms were very large, ensuite bathrooms, beautifully clean, lovely fluffy towels, tea/coffee facilities, TV etc."
"Stayed 1 night here. Very welcoming. Room was lovely decor, comfortable and spotlessly clean."
"Fantastic pub / bed and breakfast. Rooms spotless and Gavin is the perfect host."
"There can't be many better food and b and b in West Wales, absolute quality food and a perfect stay over in fantastic rooms."
Cons:
"Nice place with a cosy and clean setup... with the only exception being mild food poisoning from the seafood platter."
Management
Pros:
"It is now under the ownership of Vicki and Reece who formerly made a great success of The Castle Inn at Pontlliw."
"Gavin the owner took so much pride in his work."
"The chef/owner is really attentive and friendly."
"The owners know how to treat their customers."
"Pub under new management 4 weeks ago. If they continue like this then dining here will have a waiting list."
"Went there last week. New owners a couple of months ago."
Cons:
"Match the area we are in, this is a country pub in Carmarthenshire and not a swanky gastro bar in London. Major menu adjustments are required before I will even consider dining again."