The Iron Duke - JD Wetherspoon Reviews Summary

Service Speed

Pros:

• "We have ordered through the app and it was extremely fast the service."
• "Service was quick and friendly and the ambiance welcoming."
• "Ordered drinks and food via the app at table: worked well with minimal wait."
• "Very quick service despite the amount of sits and busyness."
• "I ordered my food using the weatherspoons app and within 5 minutes (honestly!) My food and curry arrived."

Cons:

• "Slow service, took an hour to get our food and my the rump from my mixed grill was a bit on the burnt side."
• "Ordered via the mobile app. Coffee cups turned up within 2 minutes but the food took another 27 minutes to arrive!"
• "After waiting a while to even get served half the drinks are either not in the deal or not in stock."
• "2 hours waiting for food, after complaining they said they lost our order."
• "Been waiting for nearly 1 whole hour for my food.. came out bloody cold."

Staff Attitude

Pros:

• "The staff are pleasant, smiley: nice to see them caring towards the older clients too."
• "Staff are polite and friendly."
• "Absolutely wonderful happy staff, very clean and interesting place."
• "Staff are friendly and helpful, food is always good and a good price."
• "The staff are fantastic and breakfast is the best. Even when they are busy nothing is too much trouble."

Cons:

• "My main issue was the awful attitude of the guy who served us. Verging on outright rude."
• "Manager obnoxious and rude, unable to deal with genuine complaints about sub standard food."
• "The Duty manager there is extremely rude!"
• "Duty manager (tall chap glasses short black hair) was probably the most lifeless rude person I've encountered at a pub."
• "Also staff are miserable, barmaid brought our drinks over, no smile or hello, just said our table number."

Food Quality

Pros:

• "Food is very good for the price, beer choice is excellent and amazing value as ever."
• "Consistently good quality food, drinks and service!"
• "The mini cookie and the large one were delicious. The curry dish was also tasty."
• "The food was always nice, prompt and hot."
• "Food was surprisingly good."

Cons:

• "Food was ok but in other weather spoons, have barbeque sauce, in bottles, in the Duke however, you have to pay, for barbeque sauce, WHY?"
• "The steak was not seasoned enough and the garlic bread pizza was extremely dry."
• "My daughter had fish and chips here yesterday and hasn't stopped throwing up since!"
• "Few of us went for breakfast. Eggs where rubber, bacon well still unknown if it was bacon and the whole breakfast was ice cold."
• "Chicken was cold and wet, ribs were freezing cold in middle, children’s pizza was just a slab of grilled cheese."

Ambiance and Decor

Pros:

• "We were amazed by the size and atmosphere of this place it is definitely historic."
• "The lady’s bathroom is just iconic, a mix of luxury with a touch of modernity and ancient style."
• "Absolutely gorgeous pub!! Food was delicious and the building was so grand and beautiful!"
• "Really impressed by this Wetherspoons, tastefully and thoughtfully designed inside from the old Market Hall."
• "Fantastic. Whoever on the Wetherspoons team did the rehab on this building got it spot on."

Cons:

• "It's seems a nice place to eat, but when I tried to order food, it had no fish and chips, burger, pizzas."
• "I wouldn't order anything to eat here. We just popped in for a pint of beer and had to look for a clean table for a while."
• "I have to mention that the room was almost empty so I don't why it is so filthy here."
• "The place was not the cleanest pub I have ever visited."
• "Been couple times food lovely but this time my desert was a choc sundae too much brownie not enough ice cream."