Address: Pannett Park, Whitby, YO21 1RE, United Kingdom
Phone: +441947602908
Rating: 4.6
based on 158 reviews.
Value for Money
Pros:
"Ticket cost £7 each (adult) and valid for as many return visits for 12 months. Excellent value."
"Brilliant! Cheap to get in and you could use your ticket multiple times if you wanted to come back again."
"Tickets are annual passes and very reasonably priced."
"Small entrance fee which covers a whole year."
"£5 entry fee, it lasts for a year, worth every penny."
"At £7 for an Adult annual pass this is a bargain."
"£7 a head, which lasted us for the whole day, as there was so much of interest to see, plus the tickets are also valid for a whole year's visit if you are still in the area."
Cons:
"A bit of a waste of time and money."
"A bit disappointed for the £7.entry fee although it lasts 12months. We were on holiday so won't be going back. A daily charge would be better."
"Only downside is that £7 for a small museum seems too much... Or it it me. I don't buy this one year ticket idea to hide a high price."
"Overpriced for what is actually there, £7 might not seem expensive but when it takes about 20 minutes to walk around and see everything it is."
"Admission prices high if you not resident of Whitby which I think is a little unfair."
"A bit disappointed for the £7.entry fee although it lasts 12months. We were on holiday so won't be going back. A daily charge would be better."
Staff and Service
Pros:
"Museum is very clean and staff are friendly and helpful."
"Pleasant helpful staff and cosy tearoom."
"Great staff too friendly helpful attentive and very informative."
"The staff were incredibly helpful as my wife was looking for several items that were made by a family relative."
"Staff could not be more helpful."
"The staff so welcoming and friendly."
"The staff were friendly and informative."
Cons:
"Didn't find the staff very nice in coffee shop. Got the impression we weren't welcome and seemed to much trouble to serve us."
"Staff were rude too, at my visit we said goodbye to the two women working there and unfortunately we must have interrupted their super important conversation as they stopped talking to glare at us momentarily before carrying on chatting."
"Walk long way with 3 children with autism and after she had us waiting 10minutes on counter while she had a social conversation called my bloody rude in front of my children who it upset!"
Exhibits and Collections
Pros:
"The exhibits are the perfect mix to both educate and fascinate young children and provide some interest for adults too."
"Brilliant victorian museum. Fossil collection is fantastic, all collected from within 10 miles of Whitby."
"A fabulous museum, filled with lots of unusual and fascinating displays with local and historical interest."
"Great little museum. It's not huge but it's packed with interesting things and local history."
"Absolutely loads to look at."
"A wonderfully eclectic collection of historical items from bronze and iron age to sailing and whaling to ecology, fossils, and Whitby history."
"Very interesting museum full of a wide range of artefacts, from old coins, to dolls houses and fossils."
Cons:
"There were some entirely redundant displays like a collection of average cameras, toys and just irrelevant junk."
"Great collection, but curation could be improved."
"Just a Victorian collection of everything and nothing."
"Fashion display disappointing."
"Signage for many items was either unclear or could have provided further background information."
"Quite a lots of the items like displays of clubs on the walls were not described and did not have providence."
"Fantastic amount of items, but the setting is very old."
Accessibility and Facilities
Pros:
"Tea rooms excellent but parking could be improved for disabled people."
"In walking distance of Whitby harbour, located in Pannett Park."
"The restaurant in the basement is a Real must. We have eaten in various restaurants in the local area and the food is easily comparable to the restaurant food."
"The Tea Room located downstairs was a gem. The staff were very friendly, sandwiches made to order with many more food choices on offer, all served on vintage crockery which added a nice touch."
"Outstanding little café downstairs with great service and friendly staff."
"Set in a pleasant park to wander around as well."
"Lift available for access all floors."
Cons:
"I am temporarily disabled and access was not very clear."
"Stairs at front of building offering no disability access."
"Parking only for disabled and difficult to find in the nearby streets."
"The tea room closes at 3."
"However, I cannot give you 5 stars as it was far too warm in there and my dad who was feeling a little ill had to throw up in the garden thanks to the heat of the museum."