Address: Barras Bridge, Newcastle upon Tyne, NE2 4PT, United Kingdom
Phone: +441912086765
Rating: 4.6
based on 383 reviews.
Exhibits and Collections
Pros:
"Terrific displays on dinosaurs, Roman Britain and much more."
"A wide collection of stuffed animals are arranged inside the gallery."
"Egyptian mummy, fossil of dinosaurs, precious diamonds, Jewellerys, some old coins, art everything in a single roof."
"The exhibits are good and plentiful, lots to see from lots of different eras and very informative."
"A large and spacious museum. Very well organised with hundreds of exhibits from different cultures and ages."
"Great place to visit with vast collection of Roman headstone and altar’s, plus other Roman discoveries made along nearby Hadrians wall."
"There's a good deal of Roman, Egyptian and Greek exhibits, along with lots of information on the local natural history."
Cons:
"Sometimes they put two different country’s stuff in one cabinet, so it’s kind of hard to distinguish unless you read it very carefully."
"The only thing that had changed was seemingly the complete removal of the living animals, the pythons, fish and bearded dragon that used to live there seemed to have gone."
"On this visit I felt it was lacking interaction and felt very boring."
"But when i got home, i saw that the agate slice was fake because it looked like somebody had painted α piece of plastic purple."
"The planetarium is not great quality, and is clearly running old material."
"It's a bit of mess really. Lovely building but not suited to what they're trying to do inside, so things are badly lit, poorly displayed, hard to find etc etc."
"Most of the display items are plastic to the point that I felt embarrassed for the museum as I walked round (plastic wild animals, plastic skeletons etc)."
Accessibility and Facilities
Pros:
"Plenty of accessible access for wheelchair users with toilets on every floor."
"Lockers are available for bags and pushchairs which we always use."
"Entry is free but you must book in advance because of covid 19. Wheelchair accessible."
"Disabled parking was available and access for wheelchair users was good."
"Accessible access from the side, and fully accessible throughout."
"The toilets are clean and spacious for fairly large wheelchairs."
"It seems to be wonderfully accessible to both children and anyone using a walking aid or wheelchair."
Cons:
"No Parking, staff were unfriendly and curt. Website not updated to say that they wouldn't allow any disabled parking."
"Disabled parking limited but staff allowed us to use staff carpark."
"Parking is a pain though..nearest was the hospital parking."
"Only blue badge parking is available on site."
"Parking (there is none)."
"Accessible toilets needed to be maintained as the door was broken and not very clean."
"The hand sanitiser stations were empty."
Staff and Customer Service
Pros:
"Staff were very friendly."
"Staff are really nice and kind too."
"Staff were well knowledged about artifacts and history stories, very helpful."
"Lovely helpful staff."
"Staff are very friendly and always helpful."
"Brilliant knowledgeable staff."
"The staff are always helpful and very friendly."
Cons:
"Staff were unfriendly and curt."
"The guy working in the café was perhaps the most miserable person I've ever seen in a customer facing role."
"The service was terrible. Cold coffee. Asked for a toasted teacake it came cold."
"However man in cafe was extremely rude."
"The coffee shop on the other hand, staff were more interested in closing up at 3pm than helping potential customers."
"Didn't even go in because of staffs attitude."
"Every time I go in there is always kids screaming whether it's a week day or not which just spoils it more."
Value and Experience
Pros:
"Entrance is free."
"Great free day out with option of a donation which is well worth it. Plenty toilets and baby changing facilities."
"No entrance fee but well worth a donation on the premises."
"Entry is free with the request of a small donation."
"It is free to get in but obviously they accept donations to keep the museum alive."
"Free museum but donations can be made."
"It's free entry, and is a wonderful way to spend a few hours."
Cons:
"Food is, as with almost every museum pricey but range is good and has always tasted nice."
"The negative side is the restaurant, food is good value but when they burn the cookies and still try to use them even when you say I'm a baker they are not acceptable."
"The cafe prices so high? £3.95 for a postage stamp size caramel shortcake is extortionate."
"Cafe had light snacks and kids lunchboxes for £5 not the cheapest considering it was very basic."
"Very disappointed to find we had to go out looking for lunch as the cafe has run out of food by just after 1pm."
"The only minus was that the cafe was too small for that number of people."
"Our one disappointment was that there was nowhere for us to feed the little ones their packed lunches."