HSBC Ealing Broadway Reviews Summary

Customer Service

Pros:

• "I went into the ealing broadway branch last week and was attended by Taj who helped me very quickly with a smile."
• "I had a great experience at the Ealing Broadway branch. I was seen within minutes by Barbara, she was excellent."
• "It was excellent experience you open the bank account with the help of Marilu. She was very supportive and welcoming."
• "Hi, this is my first visit to HSBC bank, ms Sulekha helped me very much and sort out all my doubts."
• "Seema was helpful and patient assisting me with my bank account opening."
• "Wait time was minimal and Mr Ash was very friendly and courteous enough to explain to me in detail the options I had with my account."
• "The branch boasts unparalleled customer service, thanks to Kit, Sherry, and the attentive staff."

Cons:

• "Terrible customer service, their staff hardly say 'hello' and forget about receiving a smile, you won't get one!"
• "I have really had a troubling time with these folks. First they tell me my account is frozen then I spent an hour in a phone queue waiting to.try to unlock it only to be disconnected."
• "This is the worst bank ever! I was told to come back 4 times to resolve a simple issue."
• "HSBC Ealing treat you with disrespect to your time, make you come to the branch a third time with no full information about their requirements!"
• "I will close my account because of them. So slow. So aggressive, not friendly...."
• "Rude and aggressive staff. They demand mask from all customers, but they do not care to follow the rule themselves."
• "one of the worst branches ever. Really poor customer service."

Staff Performance

Pros:

• "Barbara was tremendously helpful and efficient. She sorted me out, dragging me kicking and screaming into the 21st century."
• "Sherry's exceptional follow-up and swift resolution of my issue left me impressed."
• "Very friendly staff! Extremely helpful, I really recommend this bank."
• "Marilu Tornatore is very help and more importantly professional."
• "Their friendliness and dedication made my visit a breeze."
• "Sulekha Davda's friendly assistance in opening my account was outstanding, adding a personal touch to the process."
• "Marilu provided exceptional customer service, demonstrating a deep understanding of banking processes, her professionalism and clear communication made the experience seamless and enjoyable."

Cons:

• "Terrible brunch, more staff then customers many time but still waiting ages to be served."
• "Zero banking knowledge !! Please shut down the branch."
• "Useless and somewhat helpful. Very poor customer service indeed, with all the team walking about looking utterly baffled."
• "Really rude and impatient staff there."
• "Dismissing and rude staff members who take ages to complete services that are meant to be walk-in services."
• "Bad experience always, girls who work think their own bank, always arguing, not supportive."
• "Pathetic services.. No customer obsession.."

Banking Experience

Pros:

• "Marilu provided an amazing service, quickly set up an account and walked me through every step of the way until mobile banking was set up."
• "This is the best branch I’ve been to so far and I will be returning here even though it’s further from my home - I didn’t even have to wait 5 minutes to be served."
• "I've had a extremely good experience due to the help of a employee called Tam Malik, he offered extremely good customer service."
• "Abdul was very helpful and pleasant helped me finish my job quickly and left me smiling!"
• "Barbara has been so kind and helpful to help me sent money internationally by introducing me to the global money account and also introduced me to other saving products which I didn't know."
• "My experience this morning at HSBC Ealing Broadway was very professional and efficient."
• "Went in EB branch and Miss Marilù Tornatore she helped me with mobile banking and also explained me about the savings accounts and global money."