Lewisham Post Office Reviews Summary

Customer Service

Pros:

• "I had bad experience at another post office and I explained my situation to her, she listened and gave good advice."
• "The saving grace is Emmanuel who deserves a better employer. His customer service skills are amazing and he is so helpful."
• "Ms Shara (I'm not sure I spelled it right) is always kind and helpful. Thank you."
• "The guy who has to help log in and verify post etc is always so kind and lovely, very polite and always happy to help."
• "Visited counter 3 times regarding change of name on child's passport. First time advised to use original birth cert not a photocopy, nice helpful lady."
• "5 stars go to the employee who is usually helping people with the self service machines and the queues. The guy is always very kind, respectful and helpful."
• "Usually ladies behind the counter are nice and professional. If there is long Q they always apologising for long wait."

Cons:

• "Incredibly unhelpful staff. Wouldn't even recommend or help me choose a correct box for my shipping item. Every question was answered 'don't know'."
• "Terrible customer service. Why theyWH Smith were given this franchise god only knows."
• "Don’t waste your time coming here. Terribly understaffed. Awful customer service."
• "The cashier was very rude, was clear she doesn’t want to work there."
• "Very very rude woman (staff member) who treats people with disrespect!"
• "Unprofessional customer service. I was served by a lady on tills on Saturday. She was absolutely rude!"
• "Terribly rude employees behind the counter. I politely asked where to affix a label on a package I was sending and the lady rolled her eyes."

Staffing and Efficiency

Pros:

• "The service here is as fast is humanly possible."
• "The only person who works hard in this branch is Bennett, who joined this branch in December, 2022 or January, 2023. She is always friendly and professional."
• "Post office is clearly understaffed but the staff were friendly and helpful when they did eventually get to me."
• "Extremely hard working and helpful staff who need the patience of angles."
• "I'm giving 5 stars because the staff are doing their level best, constantly."
• "This has been my favourite Post Office counter for a few years."
• "Lots of negative reviews on here. However in my case I'm safe to say that the young lady with very long and pretty finger nails served me today. She was very professional and polite."

Cons:

• "Self service kiosks are a great idea - unfortunately they're never on/functioning. The result - queues for 20min because they're always understaffed here."
• "Extremely long queues, only 2 people serving and taking forever to serve customers. Self service machines not working."
• "Things are going so slow here, there's not enough staff so every time when you want to post something you have to queue for about 20 minutes."
• "The experience would be much better if they had even one more staff member because there were only two members of staff trying to man two different departments at the same time."
• "The place need way more staff you can’t open from 10-2 and have 1 person working and have a line that leads out WHSmith."
• "For months and months the service has been appalling and on the busiest day (Saturday) people are able to go to the post there is only ONE member or always an inefficient amount of staff."
• "Queue is always 15+ minutes long. They have 5 tills but only have 1-2 people working at a time."

Self-Service Machines

Pros:

• "However, i always go to the self service kiosk where i can do it myself. It's far quicker and you don't have to wait in the ridiculously long queue."
• "You need to read a whole user manual to operate the self-service machines but there is always a very helpful member of staff around to sort things out."

Cons:

• "Be Aware When Using Self Service At This Branch (Lewisham Center)... The Scales Were Wrong On The Self Service, Tried To Over Charge Me...."
• "The self service machines barely work and ALWAYS need staff to sort them out."
• "Even if you wanted to avoid the staff, all self service kiosks were inoperative."
• "Again and again. Appalling service. Only 2 counters open during busy times. The self serve machine won't work without assistance from one of their staff."
• "Customer service 0, slow service and completely disorganized. I went there for the last couple days and self service till were constantly close, 30/40 people in the queue."
• "These machines are to make service faster not to keep people by them longer."
• "I prefer using self-service machines but quite often they are out of order at Lewisham branch which means that I have to join quite a long queue at the branch or even go to another post office."