Boots Reviews Summary

Customer Service

Pros:

• "I was looked after by a team member named Natasha."
• "Tawhida was amazing, professional and honestly felt like a luxury experience akin to Selfridges personal shopper."
• "There was one South Asian women with glasses who works here which was absolutely fantastic!"
• "Visited this evening, was welcomed if I recall correctly Yasmin on the fragrance beauty counter, she helped me purchase sauvage and I’m thrilled with the purchase she was very polite and welcoming."
• "Matt was amazing when recommending perfumes. Gave us exceptional good service 5 stars for him."
• "I couldn't find what I was looking for and a lovely member of staff called Varsha really couldn't have been more helpful."
• "Great experience at Boots for a Covid-19 test. Lady was such a darling in explaining why the wait time was longer than scheduled appointments."

Cons:

• "Terrible customer service at the pharmacy."
• "Staff rushing more to close the store than to approach customers, directing to other staff to not get involved on helping customers and even ignoring or not checking stock levels making rude faces saying that item is out of stocks."
• "I visit the store regularly as its round the corner from my office and they are the rudest staff I've ever come across."
• "The lady who looks after the pharmacy counter was beyond rude."
• "I frequently visit this pharmacy and find the majority of the staff to be extremely nasty."
• "The manager is also absolutely ineffective when you ask for assistance."
• "Unfortunately they seem to have drafted in a very over zealous security guard from Total Security who is determined to not let customers shop."

Product Selection and Availability

Pros:

• "Best place to buy your vitamins and make-up. They always have 3 for 2 Sale for vitamins and BUY 1 and pay 1/2 price for the second product for the COSMETIC PRODUCTS."
• "Always has new lines of cosmetics and make up ect. The pharmacy counter is great for picking up prescriptions as well as booking in walk in consultations."
• "A large branch, well stocked with goodies."
• "It's actually my favourite Boots: they've got a lot more products over other smaller Boots shops and a whole cosmetics floor below."
• "Used to love popping into this boots. Has everything i need and more. Great staff who are very helpful."
• "For my 'Our Future Health' appointment, Michelle took great care of me and not only did we have a great conversation, I was able to get some of my Health data such as blood pressure and cholesterol level."
• "Great customer service in the Beauty section today- it was super busy but a member of staff really took the time to help us out, shade tested and gave me some great recommendations for a new lightweight foundation."

Cons:

• "Quite small for a boots store. Didn't seem to be that much of a selection of things."
• "Pharmacist insisted on only giving only 6 pills in spite of clear instructions on the prescription for 20 pills, causing great inconvenience."
• "Very bad experience with the Benefit brow bar."
• "However, several store items in the 2nd floor are misplaced or out of stock and several shelves are fully packed! Staffs are short."
• "Surprisingly, I found smaller boots stores are better and more organized."
• "Absolutely useless! Can't believe they closed down the one on carnaby street to keep this one. Lots of shelves but all carrying lots of the same product so no real variety or choice."
• "The two women at the prescription counter were very poorly mannered and confusing."

Store Experience

Pros:

• "At a prime location in the downtown with very big space, two floors, one for cosmetic and perfumes while the other for pharmacy and health products."
• "This store is in a good location. It can be found in the heart of Piccadilly. It's a big store but lacks allure."
• "Great attempts at social distancing."
• "They were able to get me in same day with ease."
• "The staff are very helpful and quite lovely with everyone."
• "Assistant Zarin from No7 desk helped me a lot with my purchase."
• "Great location, has loads of deals. I adore this boots store. It's huge and in an awesome spot."

Cons:

• "Run down place with rude staff and messy products everywhere."
• "Worst service at pharmacy ever. We have been waiting for 20 minutes in a queue with no recognition from staff."
• "I stood around in a very empty Boots cosmetics section at 5pm and not one member of staff at any of the counters offered to help."
• "Total idiot designed self service tills in completely opposite way then every other shops around."
• "On their website and APP, even here, it states the special Xmas opening time (before Xmas Eve) is 11pm so I went there last night. It turned out not to be true."
• "Self serve tills upstairs not being manned by any staff. So some customers just left there products and left the shop without making a purchase."
• "Very crowded and very busy but a very touristy location so it's to be honest that it'll be filled with stupidity."

Staff and Management

Pros:

• "Thank you Musa, who I'd met upstairs at the self checkout. Professional helpful and very courteous."
• "I had a lovely experience with Olivia at the Benefit counter around two weeks ago. She was so helpful, friendly and knowledgable about the products."
• "Although I visited on a fairly busy day, it wasn't long before a member of staff came over and was able to assist me."
• "The pharmacist at this Boots is lovely! He provided tons of great insight."
• "I had a lovely member of staff called Gabbi: she provided me and my son with outstanding customer service."
• "Aisha was very helpful with her advice at the pharmacy counter."
• "I was helped in a nice and proper way."

Cons:

• "It doesn’t seem like the staff are compliant with their mandatory trainings."
• "The manager is also absolutely ineffective when you ask for assistance."
• "Managers are unbelievably rude, they are incredibly unwilling to help customers out."
• "The manager that deals with complaints is a joke."
• "Sales staff there were quite rude and impatient."
• "Extremely poor service from Sarah-Jane… Don’t spend your hard earned money in this store."
• "The pharmacy staff at Boots Piccadilly give the worst customer care ever and when you complain about them to the store manager the manager can only apologise and say they have tried to resolve the (known) issues but they seem to have absolutely no power over the pharmacy staff."

Security and Privacy

Pros:

• "Great attempts at social distancing."
• "They were able to get me in same day with ease."

Cons:

• "Unfortunately they seem to have drafted in a very over zealous security guard from Total Security who is determined to not let customers shop."
• "I went this store last night (Monday 02/11 bout 9pm) I was browsing around I know there’s a dark skin colour security guard was always staring and looking at me."
• "On 5 occasions this security guard has followed my every movement to the point i now ditch my basket and now buy all i need from online or head up to Oxford Street."
• "Total idiot designed self service tills in completely opposite way then every other shops around."
• "Very crowded and very busy but a very touristy location so it's to be honest that it'll be filled with stupidity."
• "Store telephone number doesn't work. General enquiries, nobody answers. Opticians, nobody answers."