East End Lodge Dental Practice Reviews Summary

Professionalism and Staff Attitude

Pros:

• "The complete team at East End Lodge are all really impressive professionals."
• "Dr Ali was particularly caring during a root canal treatment."
• "The staff at reception are always welcoming and efficient."
• "Very professional practice. Well organised and I felt safe going during the cv-19 restrictions."
• "The excellent clinical and admin team at East End Lodge has risen to the challenge of coping with Covid-19 in a well-prepared fashion."

Cons:

• "Unlike most visits this was unfortunately a disappointment. I came for my check up and was asked if I was experiencing any problems to which I replied some sensitivity, I was told that I had some recession and may need a filling but because she was not my dentist she could not offer a filling but instead a varnish treatment."
• "Disappointed to be told that check ups and hygienist appointments have been reduced to once a year from twice a year."
• "Treatment as usual very good. Not happy with the strong up selling of cosmetic treatments."

Patient Care and Comfort

Pros:

• "Peter completely put me at ease, listened to my symptoms. He was reassuring, and talked through everything with explanation."
• "My faith restored in dentists 😃"
• "I visited hygienist Adam for the first time and found him very pleasant, thorough, careful and he gave me good advice."
• "I always have a good experience at this dentist. The receptionists are always helpful and friendly and Mr Cole and the hygienists are too."
• "The dental work was carried out under sedation. No pain, no stress."

Cons:

• "I had emergency treatment as a visitor to the area with tooth pain. The treatment was exactly what I needed. It was all done in a friendly, professional and efficient manner."
• "I was very disappointed that my Hygienist appointment was cancelled and, even though I was informed last minute that I would not be seeing a hygienist, the timing of my appointment in the surgery was not altered, so I had a long wait in the waiting room."
• "My appointment time was 1210 and I was not called in until 1225 and whilst I understand the dentist could only give me options for my treatment the fact that when I wanted to discuss an item I was dismissed with a comment of I am running late, 'we'll discuss it next time'."

Quality of Dental Work

Pros:

• "Been going to this dentist for years. Absolutely outstanding team at East End Lodge. I get nervous about the dentist but Peter is amazing at helping calm my nerves and all the work he does is perfection."
• "I have been coming to East End Lodge since I was a small child and now come with my little boy. It is a lovely surgery and has a great quality service right from the people at reception to Dr Cole."
• "Dr Azizi always greets with a smile and is lovely and very down to earth. She also has a great sense of humour which has always made me feel relaxed."
• "My first dental implant has been successfully completed in last 3 months. I felt confident in the covid measures and the dental team were excellent."

Cons:

• "Visited for the first time yesterday and very happy. Everyone very personable and helpful. Lovely dentist and dental nurse put me at ease and explained everything."
• "Efficient, friendly and generally a pleasant place to come to. Everything is always explained by my dentist and hygenist and they help to make me feel very much at ease."
• "Treatment as usual very good. Not happy with the strong up selling of cosmetic treatments, especially in the health profile you fill in. 60% of questions had nothing to do with my health only if I was interested in implants teeth whitening etc."