Address: 58 Ironmarket, Newcastle-under-Lyme, Newcastle ST5 1PE, United Kingdom
Phone: +441782638356
Rating: 4.5
based on 142 reviews.
Menu Variety and Quality
Pros:
"A great range of dishes on the menu and always delicious."
"Love the tapas here, alas it was so busy they were running low over lunch."
"Food good and selection varied, with quality and presentation 1st class."
"The food was piping hot and cooked to perfection definitely go there again."
"Food was amazing and the staff were lovely and friendly."
"The food was absolutely beautiful.i had tapas and my God it was good."
"The food is so good here."
Cons:
"If you're a fan of Mac and cheese swimming in so much fat you can actually pour it out, that's a place for you."
"The hot chocolate was par below compared to what we tried before."
"Food ok when it arrived, but sausage 'patty' was about the size of a 2p piece."
"Considering the cost the portions were awful."
"Last week we went for breakfast the lounge breakfast was good so were the pancake🥞. Yesterday NOT SO GOOD breakfast was cold."
"Food was good but my bang bang chicken a bit to greasy on end other than that full of flavour and superb presentation."
"Rubbery chicken, onion rings burnt and hard, milkshake was quite warm and powdery."
Service
Pros:
"Great staff, great service, great food and a great atmosphere."
"The service from all the staff was so good such a Happy Crew."
"Service was quick and polite."
"Staff were very friendly though."
"The staff were personable and understanding of our individual dietary restrictions."
"Staff were helpful and friendly."
"The staff and service was spot on."
Cons:
"Service extremely slow even though only 5 other customers."
"Plenty of staff working, but rarely enough serving."
"Serving staff were lovely but clearly not given enough training."
"Only 3 stars today, 2 staff trying their best to serve customers, make and deliver coffee and get food out, result was tepid coffee and chocolate."
"Service is horrible and if someone tell me I have enough it's too much."
"Service is usually very slow, someone on the table often ends up with the wrong order or waiting much longer than others."
"Staff are rude and more bothered about chatting behind a messy bar than the customers and doing there job."
Atmosphere
Pros:
"Love the vibes that the lounge gives off."
"Great place for some food/drink/chill :)"
"Love this place for its atmosphere, the pictures on the wall always catch my eye."
"Fantastic service and great atmosphere."
"Great atmosphere."
"It's a really chill atmosphere, good music."
"Lovely atmosphere with polite and attentive staff."
Cons:
"Not much atmosphere."
"It felt very noisy."
"Nice place in the day time but in the evening it's far too noisy to hear yourself talking."
"Felt a bit too crowded in the current climate."
"The whole experience made me feel grubby."
"Acoustics not good for the hard of hearing and the little speakers everywhere don’t bode well when the music is turned up early evening."
"Was enjoying the place until people started vaping when eating my food."
Pricing
Pros:
"The food was excellent and reasonably priced."
"The prices are brilliant."
"£60 for the 4 of us, absolute bargain for superb tasting meal."
"The prices were reasonable and I would recommend it as a breakfast or lunch go to."
"Service was good and prices were fair for its central location and quality."
"Drinks are a bit above pub prices, but not outrageous."
"The food was fresh, home made, very tasty and reasonably priced."
Cons:
"Very disappointing, felt robbed if I’m honest."
"The prices are not competitive and can be quite expensive compared to other bars in the area."
"Alcoholic drinks are a little more experience more like bar prices rather than a pub."
"Don’t order the Mac and cheese as it’s expensive for just a small bowl with no accompaniments unless you pay extra."
"The burger plus a coke came to just under £19."
"A bit on the pricey side for brunch."
"The food is expensive but worth the cost."
Facilities and Cleanliness
Pros:
"The restaurant is very clean and tidy and has a relaxed atmosphere."
"Fantastic place spotless clean very friendly and welcoming staff."
"Excellent social distancing and track and trace, and although slightly expensive an excellent bacon sandwich and a good coffee, good atmosphere and polite staff with quick service."
Cons:
"Every time I go with family now it is hard to find a clean table."
"Tables very sticky lately, need more cleaning."
"Would have got a five but the loos were disgusting no loo roll."
"Order at table app failed to show the correct location so use not possible."
Special Menus and Dietary Options
Pros:
"They provide a full gluten free and vegan menu."
"She is coeliac & loves how the gluten-free menu is essentially a full-sized menu."
"I'm gluten free and my daughter is vegan so it's great for us."
"Best gluten free in stoke, love this pace the gluten free menu is so impressive."
"They offer a vegan menu, and the beyond meat burger is really good."
"Great vegan menu as well."
"There are a great amount of vegan options."
Cons:
"However the breakfast order was wrong and came out as a small not a large."
"Disappointed at the last visit as there were basic things missing from the menu."
"Love Cappellos but the menu has changed and my favourite meal has gone."
"So, it can be hit and miss on the quality of the food, the food is good on good days, but it can be too salty and overcooked on bad days."
"The biggest issues we have at Cappello is the inconsistency of the food, mainly how it is presented and the food temperature."