McDonald's Reviews Summary

Food Quality

Pros:

• "The food was quick."
• "Food was fresh and served quickly."
• "McDonald's is always good and the staff are always friendly."
• "Food was hot and we'll put together."
• "In terms of food it is usually delicious, the drinks are a perfect mix of syrup and bubbles, and the fries are always warm and salty."
• "Food was good Freshly cooked."
• "Food was good although hash brown was a little under cooked."

Cons:

• "Food cold very quickly after travelling five minute journey home."
• "The food (burgers, big mac and fries were limp and barely warm."
• "The burgers were stone-cold and not just cold, these were stone-cold as if they had been out of the McDonald's food hygiene that safety set up cold."
• "Ordered a fillet-O-fish meal today, specifically asked for it to be made fresh at the speaker. Collected my food at the window and drove home literally a few min drive from there. Burger was absolutely cold and dry."
• "Just been to get a chicken nugget happy meal & 2 double cheeseburgers was kept waiting at the second window for ages got home which is a 4 minute drive and my happy meal was stone cold the nuggets were hard really not happy at all."
• "Meal selection all provided correctly but the food tasted bland and cold."
• "A very disappointing experience at McDonald's today due to the burgers not being freshly cooked meaning they was very cold and the chips being soggy and cold too."

Service

Pros:

• "The service is very fast."
• "Efficient and professional, props to the staff."
• "Staff friendly and full of smiles."
• "Great service, food was cooked fresh, what more can you say."
• "The service was great. The pleasant young lady took my order, pointing out the choices I had."
• "Can’t believe how busy this place was in the early hours of the morning, ideally situated just of the motorway and can’t fault the food and quick service."
• "Clean, friendly atmosphere. Very fast service."

Cons:

• "Cashier staff most of the times are rude and doesn’t pay attention, also bad in counting."
• "Service could be quicker, when it gets busy everyone just panics and the orders just pile up."
• "Another few minutes waiting to pay - delay caused as staff did not want to stop their conversation."
• "Rarely do they get an order correct."
• "Order never right and mother in law had latte and there was only a small mouth full in there its a joke."
• "Used to be a four star rating but quality has dropped. I was incorrectly charged for someone else's much larger order."
• "Second time we have ordered & there are missing items."

Cleanliness

Pros:

• "Staff friendly place clean as usual."
• "Easy parking, large outlet, practically empty when visited, fast service and clean."
• "Stopped off few weeks ago around 1pm. They had a good system. Toilets were clean too."
• "This mc Donald's is the one I visit regularly purely because it's standard of cleanliness and tidiness is high and the toilet facilities are always clean."
• "Very clean, social distance maintained, food was very hot."
• "Clean furniture and toilets which is special going in and out with small children x."
• "It's clean inside."

Cons:

• "The stall had no door on it! Absolutely disgraceful, it was mucky and disgusting."
• "The high chairs were in poor condition. They were dirty and in need of a wash."
• "Toilets always very dirty and smelly, where the cleaners doesn’t use any gloves."
• "The restaurant was absolutely disgusting, every table was dirty and staff just faffing about rather than cleaning for customers who came after us."
• "Toilet hygiene is horrendous."
• "Food was littered on pretty much every table and surface."
• "Not the cleanest of places. Used food wrappers etc still left on tables."

Staff Attitude

Pros:

• "Very nice cleaner and had a lovely conversation with her."
• "Bravo the young lady who served us. Very pleasant and friendly."
• "The staff are friendly here and more approachable."
• "The staff are always friendly."
• "Busy little place as usual. Very helpful and friendly staff."
• "Staff were pleasant and efficient."
• "Love a good mc Donald's. Also don't forget to use the mc Donald's app because you collect points with every order."

Cons:

• "Don't even know why I bothered ordering from this Mcdonalds."
• "Never have I ever been so appalled and disgusted by such a well known brand of fast food."
• "Shocking customer service! I attended this McDonalds with school students to treat them to a hot chocolate after a very cold sailing session only to be greeted by the server rolling her eyes by the request of 10 hot chocolates."
• "Evening staff are terrible. All students with no manners."
• "Due to their lack of knowledge of allergens the staff could have potentially served my baby a life threating ingredient because they couldn't be bothered to checked."
• "No milkshakes.Then very rude staff who could not be bothered to offer alternatives for granddaughter."
• "Rude staff don't listen to what you are ordering and when you tell them the order is wrong they say you are being rude."