RM Legal Solicitors LLP Reviews Summary

Efficiency

Pros:

• "They are so efficient, always at the end of the phone/email to answer any queries."
• "They were extremely efficient and I can't recommend them enough for anyone looking for legal support with immigration matters."
• "David Lee and Charlie were extremely friendly, professional and thorough throughout the process."
• "Everything was done efficiently, with regular contact between us."
• "David and Jenny were always happy to answer any questions or queries regarding our sale and keeping us updated along the way."
• "I’ve been so impressed with his professionalism. I was kept continuously up to date with each stage of the process."
• "Outstanding service, Thank you to Muntaha and her team, for the professional and friendly service, as well as the prompt responses."
• "They were very prompt in replying/addressing my questions."

Cons:

• "Firstly they sat on my case for a month without doing a thing because they said I hadn’t paid the initial fee."
• "It took me over two weeks to get any correspondence or acknowledgement from the new solicitor."
• "It took seven months of constant nagging, emailing, and calling to get a completion date."
• "Expect the need to prompt them with what to do next at every step of the way."
• "Constant delays and inaccurate responses during property exchange."
• "We have the next stage to complete in two years time so would be going back to them for this."

Customer Service

Pros:

• "We were impressed by your patience and speed of replies to all our queries and for your friendly and very professional attitude."
• "The final bill was so reasonable."
• "Jojar's professionalism and thoughtfulness towards his clients is refreshing and necessary at times of stress."
• "The team tried so hard to catch the deadline before the stamp duty free period expired is definitely a helpful plus."
• "Fantastic service even contact over weekend to sort my issues out Muntha their trainee solicitor handled my case as well as anyone could have."
• "Jojar was helpful throughout the buying process and was easily contactable by phone and email."
• "Our completion was a success and was finalised swiftly."
• "Jojar Singh was always available for any of my questions during the process."

Cons:

• "Slivan (case handler) should not be in any customer service role, she cannot wait to get off the phone to you and comes across with a severe attitude."
• "They then were very rude to me and my estate agent until they realised it was their mistake, still no apology however."
• "I now have a different case handler (Kinjal) who is just as unhelpful and doesn’t seem to give a toss how upset I am."
• "They did the conveyancing for the sale of our house but we never once felt like Jojar was on our side and acting in our best interests."
• "I would highly recommend RM Legal solicitor's Services to my friends and family."
• "Avoid this company at all costs."