Lyons Davidson Solicitors Reviews Summary

Customer Service

Pros:

• "Brilliant service from day one!"
• "First class service, kept informed right through the journey."
• "Great communication and generally a good service."
• "Replies were instant and if I needed to pick up the phone Jess was always available."
• "The service was highly professional and the documentation was always detailed and with straightforward legal advice and information."
• "I was kept updated by Roy every step of the way and he always took the time to explain and discuss thoroughly the details of my case."
• "Jess kept in regular touch throughout by phone, text and email."

Cons:

• "Customer services never answer their call."
• "Communication has been poor so-far."
• "I have called numerous times to be fobbed off, waited for a supervisor to call back but they haven't."
• "I am still having to chase them for updates, not happy at all with the service."
• "Customer service I have experienced has been abysmal. Original case handler left the business and it took 3 months for new case handler to contact me."
• "No callbacks, no emails no updates, nothing!"
• "Whenever i call no one is available or they are experiencing technical difficulties."

Professionalism and Efficiency

Pros:

• "From the weeks before the case, to the day in court everything has been flawless."
• "Thoroughly recommend Natalie Blannin who dealt with our very complicated case."
• "I just want to say a massive thank you to Christopher Kemp. He dealt with my case with true professionalism, attitude, and dedication."
• "I am so glad that LV entrusted Genevieve at Lyons Davidson with my case."
• "I would gladly use and recommend Lyons Davidson to handle any legal matters in the future."
• "Lyons Davidson were very professional and efficient on their communication and handling of the case."
• "I used Lyons Davidson for a road traffic collision. They were very prompt and efficient, kept me very well updated and everything was concluded in just a few months."

Cons:

• "This bunch of utterly useless pathetic unorganized people have been dealing with it."
• "One star is too much. They are THE most incompetent, irritating, unreliable, slow, dismissive, rude law firm I've ever had to deal with."
• "Advice was poor and misleading, if I had just settled for what they offered I would have been out of pocket considerably."
• "Bad enough being bullied in to proceeding with the case when I wasn't sure I even wanted to do it."
• "Complete shambles of a company. I am always chasing for information about my case."
• "The service from the start was terrible."
• "I have made absolutely no progress in 12 months."

Legal Expertise

Pros:

• "I cannot praise Mr Orton enough and highly recommend him to Clients."
• "She has worked diligently and always kept me informed and explained things every step of the way…no query was too small."
• "Catherine came across as somebody who really knew what she was doing, and was exemplary in keeping me up to date with progress."
• "I would highly recommend Jess - she has been fantastic."
• "Jess Murphy was appointed to me by my insurers, as my representative on a totting up disqualification case. From the first contact to the last she made me feel like I was her only client."
• "I would highly recommend Chris to any client's who are suffering in personal injury."
• "I cannot recommend David Ollivere highly enough. His responsiveness to emails, professionalisms and sheer experience in the field are absolutely outstanding!"