The Freeman Cookhouse + Pub Reviews Summary

Food Quality

Pros:

• "The smothered chicken burger was great."
• "Incredible food. Sirloin steaks big, juicy. Plentiful. Chicken wing hot sauce starter. Prawn cocktail."
• "The food was delicious and presented well."
• "Food was amazing as always and great customer service from the word go."
• "Food is of good quality and the staff are always friendly."

Cons:

• "The food is mostly nice, the ribs were peppery even for me, my burger was a bit dry."
• "Food wasn’t up to much frozen garlic bread was actually still frozen."
• "Ordered vegan chicken roast dinner and gammon roast dinner, both very dry and crispy."
• "My Winner Winner Chicken Dinner to be very dry. The chicken was dry as were the roast potatoes."

Staff Service

Pros:

• "Staff were friendly but rushed, it looked under staffed."
• "The staff were great and came to find us at the bar when there was a table ready."
• "We didn't book a table but the friendly staff managed to find a table for us."
• "Staff were polite, smiling and welcoming which was a really nice start."

Cons:

• "Customer service was poor all staff looked depressed."
• "Staff was more bothered about talking than doing their job which it seemed."
• "Waited 20 minutes before the waitress came over - she was rushed off of her feet due to a shortage of staff."
• "No politeness from servers! Awful!"

Atmosphere & Cleanliness

Pros:

• "We live in the area and visit the restaurant for breakfast. The staff work really hard to keep on top of the buffet and continental range."
• "The restaurant looks outstanding, I was very impressed with the style."
• "Nice and airy, bright and seating well spaced out."
• "Have been here a few times, and each time has been faultless! The staff are very friendly and attentive, even when rushed off their feet!"

Cons:

• "The restaurant looked tired - tables needed stripping back and revarnishing. The chairs needed deep cleaning as were stained and grubby."
• "The desserts however were faultless."
• "The place just looked dirty, we will not be going back anytime soon and could not recommend it at all😡"
• "Didn't have any bacadi to drink. Bad selection of other shorts to choose from."