Bella Italia - Newcastle Eldon Square Reviews Summary

Food Quality

Pros:

• "All the food was extremely fresh and very tasty."
• "Meat feast pizza well worth the price."
• "Sea food was beautiful."
• "The chocolate brownies are recommended."
• "Kids meal is 3 courses plus a drink."
• "Much more authentic Italian food than other competitors."
• "The food was amazing, it was great value for money."
• "Tried the new seafood pizza, was absolutely delicious and thin crispy base and flavoursome sauce and fresh toppings."

Cons:

• "The pizza and pasta were tasteless."
• "Our starter of meatballs was ice cold so had to ask for it to be warmed up."
• "Bolognese very bland and quite watery too much pasta for the sauce ordered garlic bread with cheese to start garlic bread came no cheese."
• "Had the garlic dough balls for starter and they were swimming in oil."
• "Worst food I’ve ever had in my life, ruined my birthday, bacon salty very very salty and pizza straight up awful wouldn’t let my dog eat it."
• "Cocktails came quickly and were lovely. Food took about 10-15m to come, ordered a vegan burger and ended up getting a beef burger."
• "Pizza was complete garbage, no colouring on the underside, doughy pizza base. Massively overpriced."
• "The food was just beyond bland. Just a very watery flavourless sauce with frozen chunks of chicken."

Customer Service

Pros:

• "Customer service was on point and made us feel comfortable."
• "The customer service and knowledge in this restaurant is second to none."
• "The servers were very welcoming especially Kate and Russell."
• "Our waitress and she was very attentive and friendly."
• "Our server Monika was brilliant and made our night she is a credit to the restaurant nothing was too much hassle."
• "Exceptional Service and Food🍴 ⭐️✅ 10/10+."
• "Service was fab. Will be back again for sure."
• "Staff are polite and helpful, prices are reasonable and the food is delicious especially the lasagne."

Cons:

• "First time coming here and last. We were sat down for 10min and no one came over to take our order."
• "The manager was unfriendly and arrogant who evidently lacked in management training."
• "We ordered chicken wings, risotto and carbonara. Unfortunately the food was too hot and I had to take out many things from my mouth."
• "Anyone going here needs to wrap up its bloody freezing, 1st time I have ate a meal with a coat on."
• "We were greeted by a lovely grumpy guy who asked us to leave if we didn't have a booking (the place was almost empty)."
• "The service was asolutely fantastic. I wasn’t sure what mocktail to get."
• "The service was the only redeeming thing about dining here."
• "Slow service, over priced food and drinks, wrong orders brought out so we were eating at different times."

Ambiance and Cleanliness

Pros:

• "Atmosphere was good, music was at the perfect volume!"
• "The toilets were in good shape, the accessible and other toilets had really nice interior."
• "The atmosphere is buzzing. I must also add the cleanliness of the restaurant is really good as well."
• "Great improvement from last visit to eldon square when a certain Mexican food franchise served up cold tasteless food. Friendly staff, good food, good coffee."

Cons:

• "This place is ok, nothing special it’s just what you would think of an average Italian restaurant."
• "After our meal I visited the toilets, and what I was greeted with was disgusting, 3 toilets only one that could be used and that was debatable."
• "Service was good, and ambiance was lovely. They had activity booklets and colored pens ready for little guests to keep busy while waiting for food to be served."
• "Music far too loud, service was ok, pizza I had was cold."