Formula One Autocentres - Crawley Reviews Summary

Customer Service

Pros:

• "Been a few times over the years, the mechanic are 5 star, very polite and helpful."
• "Was my first visit to this garage and the staff could not be more helpful, they provided an honest assessment of my tyres condition."
• "Also Shaff Ahmed (assistant manager) was very polite and helpful to ensure good communication between us."
• "Very pleasant customer experience from start to finish."
• "The Crawley depot staff were polite, helpful and efficient."
• "Friendly and professional service from the staff."
• "The staff are polite and courteous."

Cons:

• "Could you be less helpful? Only if you locked the door."
• "Avoid at all costs."
• "Appalling service and communication."
• "They are friendly I'll give them that but they are not service oriented or efficient at all!"
• "I wouldn't trust them with a child's tricycle!"
• "Appalling customer service, was told off like a naughty schoolboy."
• "The staff are so disinterested and borderline rude."

Booking and Scheduling

Pros:

• "Needed tyres done the same day did booking via their website which was pretty straight forward."
• "I booked an a.m. appointment online, and turned up at the centre shortly after 08:30 in the morning. The work was carried out quickly, and I was on my way again before 09:30."
• "I booked online for two new tyres and found this very easy to do and it also gave me the best price in my area."
• "Booking online was pretty easy and the cheapest compare to other sites."
• "Great experience. Easy to order and pay online, make a booking and my chosen tyres were fitted very quickly."
• "Used this company for the first time to have an MOT done, the experience was smooth and the staff were very welcoming."
• "Booked an MOT here, told it would be 3.30, but I could drop the car off earlier if I wished, because there may be no-shows etc. I did exactly that, left it at 11am. Was called at 4 to say it was ready."

Cons:

• "I have waited around an hour at the waiting room for the job to be done !!"
• "Booked a job 2 weeks in advance which was confirmed over the phone. I then get a call a day before the appointed date, telling me that they couldn’t get the parts required."
• "F1 Auto cancelled my MOT the morning of the booking and couldn't get me back in for almost 2 weeks."
• "Booked MOT and master service, ordered two tyres all paid for a month before the date, they hadn't ordered the tyres and I had to go back the following day to have them fitted."
• "Booked online for air con reglas gave vehicle details and paid in full... only to be told they could not do it as different gas required."
• "I’ve now just received a parking fine due to not leaving the trading estate within a 2 hour period."
• "Booked and paid online for an MOT. Arrived in good time to be told that my car wasn't booked in on their system. An admin' mistake."

Quality of Work

Pros:

• "Repaired my puncture today when they could have easily made me buy 2 new tyres at great expense."
• "Fair price charged and the tyres were fitted with care and not rushed."
• "Steve who dealt with my car was happy to use the wheel removal tools Porsche provide to remove the wheels to avoid damaging the ceramic disks."
• "I got four Michelin tyres fitted with precision balancing and a tracking check/adjustment."
• "Friendly service, work once started was carried out very professionally and quickly."
• "The guys at Formula One Crawley were great."
• "Two visits this week, one for a check on a leaking tyre and the other for an MOT. The tyre check was done very well and quickly, the leak was fixed by cleaning the wheel and valve with no charge."