Condor Ferries Reviews Summary

Customer Service

Pros:

• "Staff were all very friendly and helpful."
• "Jack from the Jersey Office. Thank you so much for your efforts and amazing customer service."
• "The crew was really nice and our cabin was nice and clean."
• "The staff on board and in the ferry terminals are really friendly as well."
• "The crew are very friendly, we got a bit late on the check in, but the lady who was assigned to the vehicle check in went her way down just to assist us."
• "Best of all were the staff who were without exception friendly and helpful."
• "The service was fantastic, especially the care you took with helping my elderly and disabled mother on and off the boat."

Cons:

• "The staff on the boat were terrific, apart from their forecasts at arrival times."
• "The journey itself was fine, but the staff in the club lounge were unfriendly and downright rude."
• "Awful staff. Unhelpful and giving out inaccurate information."
• "No staff would help they were all trying to get off the minute the boat docked."
• "But I do think condor need to sort their staff out."
• "Very good overall ...we were upgraded to the horizon lounge ...bad point the bar was unattended for long periods .. the young man who was serving not very customer friendly."
• "I emailed Condor twice, the CEO once and have never had a reply! Customer service is awful."

Onboard Experience

Pros:

• "Everything went smoothly, and I was able to check on our dog during the crossing."
• "Kids room with a screening of Disney films a big plus for all the family!"
• "The on-board café serves tasty food and is good value."
• "The trip was nice and calm and the seats were very comfortable."
• "The boat and cabins were nice and clean and all staff friendly and helpful."
• "Comfy seats in Club Lounge and we were looked after by efficient and friendly staff."
• "The food was great, something for everyone and the best I’ve experienced on a ferry and the staff were pleasant and helpful."

Cons:

• "Not as advertised. The food available was rubbish."
• "The shop was like a cupboard and half empty, not like the shopping experience shown in the adverts."
• "Usual, in my opinion, high prices for basic small portions of hot food."
• "The superior cabin is a joke, it's a basic cabin with a TV that did not work, a couple of bottles of water and some popcorn."
• "The seats and tables were grubby and any decent seating was cordoned off for school parties!"
• "The included breakfast was a disgrace, poor quality served by staff who were disinterested and had only very basic English."
• "Be warned food and drink from the canteen is very over priced!! £8+ for burger and chips that looks like a 1990's school dinner!"

Booking and Communication

Pros:

• "Good trip to Guernsey as afoot passenger. Efficient check in and boarding both ends of the journey."
• "Check in staff were friendly, we received several emails and texts prior to check in to let us know what to bring with us to check in (photo ID, booking confirmation number is needed)."
• "Good communication throughout, times via text and tickets sent by email."
• "We were fully informed from when we first booked our trip on the condor with both text messaging and emails leading up to our trip."
• "Easy access on website, completely clear step by step booking and payment straightforward."
• "Booking online was great, downloaded the app, super easy to use."
• "The whole process from booking to completing the journey was effortless."

Cons:

• "A lot of room for improvement: 2h delay in Poole-Jersey-St. Malo crossing, completely chaotic in leaving the UK, total lack of information at all times both before and after boarding."
• "The ferry was also 30 mins late. The whole process was mismanaged and chaotic."
• "The return journey was hampered by a long and wholly unexplained delay at Jersey."
• "Ferry was 2 hours late eventually leaving Guernsey around midnight, making a really late arrival in Poole."
• "We sat at the port more than 2 hours with no information as to the reasons for the delay."
• "To book online was impossible, chat didn't help, wasn't bothered, would crash at return details."
• "We left the harbour one hour late after as far as I can tell no information was relayed."

Reliability and Punctuality

Pros:

• "Great service from start to finish! Travelled from Poole to Jersey and back."
• "There was just a short period before boarding, and the Clipper left at dusk on time."
• "Jersey to Poole on Saturday 16th Oct left on time or even a little early."
• "The ferry arrived early and boarding was very straightforward."
• "We sailed early and after a short stop in Guernsey arrived at Poole 40 mins ahead of schedule."
• "Speedy embarkation and disembarkation meant we arrived early at our destination."
• "Getting off done smoothly and surprisingly quickly with the number of cars."

Cons:

• "On the way out we were supposed to Dock at 9.30 and it was well past 11pm when we eventually docked."
• "Ferry was late leaving and arriving."
• "Poole to Jersey was late in leaving by about 1.5hrs and our return due to arrive in Poole at 12.45am was just in before 4am."
• "Ferry from poole was an engine down - delayed. Onward journey from Guernsey - cancelled."
• "Cost a fortune and was never informed that the ferry left Cherbourg to Guernsey before going back to Poole."
• "Punctuality was the biggest downside with at least an hour delay going out and coming back, which isn't good for your onward journey."
• "Terrible service. Ferry was due to leave at 1900 didn't leave till gone midnight was not informed or updated."