Colwyn Bay Motorcycles Reviews Summary

Customer Service

Pros:

• "The customer service was faultless. Natalie and Justine most welcoming and helpful."
• "Thanks to Jeff for stories of places to ride and explore, Natalie for sorting out demo rides, and Justin sales approach of making a sensible offer at the start without the need of all the usual nonsense of negotiating."
• "Great friendly service from Ian and crew, 1st new bike I've ever had."
• "Outstanding service. A friendly, knowledgeable and helpful team."
• "Everyone was helpful and courteous even when I was asking questions which I considered uncomfortably basic."
• "Excellent customer service, very friendly and polite staff."
• "All staff are really friendly and helpful."

Cons:

• "Agreed to buy a 2019 ktm exc 300, did a credit check and gave my card details believing I was paying a deposit to secure the bike ready for collection 2 week later (19reg) I rang to confirm a pick up time and was told they had no bikes left."
• "slow service. you pay and you got to chase them for your bike.. never phone you back for updates."
• "I didn't find them to be helpful at all when inquiring about two BMW S1000XRs they had in stock."
• "Very disappointed e mail this company and nobody has bothered to get back to me."
• "Had the impression I was a wallet on legs... Never again and I won't recommend them at all."
• "The only thing that let it down was zero interaction from staff, maybe they were all busy but not even a hello as I walked through and browsed."
• "Worst dealer I came across. Really bad customer service, bad communication."

Showroom and Selection

Pros:

• "Lovely helpful staff. Good variety of bikes."
• "Excellent showroom."
• "Nice and bright new showroom with a superb selection of new and used bikes and a good selection of clothes, helmets etc."
• "Really good selection of new and used bikes."
• "Great selection of bikes include great selection of bikes including classics from the seventy's through to the 90s touring very good order."
• "A great choice of bikes from all the main manufacturers. New and second hand."
• "Also like to complement you on your range of ktm bikes, parts and apparel you have in stock ready to buy off the shelf."

Cons:

• "I called in to view a used Yamaha but, on arrival I was shocked to see it and all the other bikes thick with weeks of dust and cobwebs."
• "If you’re in a car, don’t bother going, almost zero parking, unless you want to park outside the locals houses then walk to the shop."

Staff and Service

Pros:

• "The girl who came to help made us feel welcome and as if there was nothing else she had to do."
• "Nothing was too much trouble for Justin on allocation of a test ride on the KTM Adventurer."
• "A proper family feel and they genuinely care unlike a lot of dealers these days."
• "In over 36 years of owning, riding and buying various motorcycles, I can’t think of a more pleasurable buying experience."
• "Staff were extremely knowledgeable, welcoming and helpful."
• "Fantastic service from Natalie made me feel very comfortable considering I'm not experienced in helmets and helped my purchase easier deciding on a made and model that suited me."
• "First class service from a friendly knowledgeable team!"

Cons:

• "Took a long time for an mot (hour and a half), I disagreed with the outcome."
• "45mins waiting and then he ran passed me, from what another member of staff told me he was away home early."
• "One salesman told me the bikes were both on 69 plates they turned out to be on 19 plates!"
• "The only thing I would have liked is a call maybe a week or so later to make sure I was happy/to get my initial thoughts on my purchase."
• "I have a job that requires a Honda dealer to carry out but CBM are too busy to accept my business."
• "When I arrived to collect my 14K new bike at the appointed time it wasn't prepped, cleaned or test ridden."
• "Shame about the lead time on getting your bike but that's due to COVID as none were manufactured last year so no stocks built up yet and definitely not the stores fault."