mydentist, Parkstone Road, Poole Reviews Summary

Customer Service

Pros:

• "Fantastic service by all members of the team. Very accommodating to my personal schedule."
• "Reception staff cheerful and helpful. Annetta is lovely and very kind."
• "The staff are all very friendly and always helpful."
• "The staff on reception were very efficient and helpful with answering my questions too!"
• "The reception staff were so understanding and helpful."
• "Always excellent. The staff are always smiling and friendly."
• "I would highly recommend Dr. Ahearne and the entire team to anyone seeking quality dental care."

Cons:

• "Just got off the phone to these people... Avoid at all costs."
• "I tried to book appointment for my partner... Receptionist was as polite as unhelpful."
• "The dentist was not sympathetic at all!"
• "Absolutely appalling experience with this dentist practice."
• "They don't bother recording details you tell them over the phone and therefore their records are incomplete."
• "Rude and inconsiderate receptionists, who expect you to book an appointment then and there."
• "Manager shouted at me like it was my fault that apparently, everyone called in sick."

Dental Treatment and Care

Pros:

• "Heard they were taking new NHS patients via Facebook, emailed in and got myself registered and appointment booked."
• "Riaz has excellent patient manner, he explains everything and I can legitimately say pain free injections, he's fixed 3 teeth for me now and returned a quality of life I didn't realise I was missing."
• "Dr. Ahearne, demonstrated a high level of expertise and professionalism."
• "The Dentist (Irina) really made feel at ease and explained treatments options thoroughly."
• "I've always been able to get an appointment when needed too."
• "They were both so patient as they stopped when I needed a minute and reassured me and made me feel comfortable."
• "Each visit has got easier due to the kindness and care I was given, the treatment has been outstanding."

Cons:

• "Apparently if you don’t go to the dentist for two years you are taken off their records."
• "ZERO IF I COULD. I had an abscess that overnight spread down my neck making it difficult for me to take painkillers."
• "Absolute waste of time, this dentist cancels appointments every time you book."
• "They keep cancelling our appointment to have us booked in then leave us in the dark as to when we can reschedule."
• "The 2.5 year delay? That delay?... avoid them like the plague."
• "Lost all trust in this clinic and removed myself as a patient there. Avoid at all costs, you are treated poorly and staff act like you’re doing them a favour."
• "Insensitive. Uncaring. Indifferent."

Accessibility and Convenience

Pros:

• "Appointments available when you have a problem."
• "Staff are helpful and kind, and there are downstairs clinic rooms available for those who aren't able to use stairs."
• "Plenty of free parking behind the practise which made it easy to get in."
• "all my visits have been good experiences from the moment i go though the door."
• "Good wheelchair access."
• "I have always been able to get an appointment when needed and Bart has always looked after my teeth excellently."
• "I’ve had the best experience with my dentist park stone Poole, the work was absolutely perfect I’m so happy."

Cons:

• "The dentist service itself is very good. But the parking is a nightmare."
• "The main footpath that goes around the corner is steeply angled in a couple of places with overhanging shrubs and bushes from other businesses/homes and may feel unstable for wheelchair users."
• "I have been issued £100 parking ticket only because their system has not been working on my arrival."
• "Just remove people without telling them from nhs list and then offer you overpriced private appointments."
• "After inquiring to register with the practice, I'm told they are full for NHS patients but accepting private patients??"
• "went here and they told me I needed 7 fillings and only showed me an x Ray of one tooth went to another place they said I needed 1 filling so idk where the other 6 came from except some random need to scam people."
• "Not happy that I paid £284 for a mouth Guard to stop me grinding my teeth at night."