Newton Grange Reviews Summary

Food Quality

Pros:

• "The food was lovely and served very quickly."
• "The food was really nice."
• "The order arrived shortly after and to my surprise the meal was spectacular, it turned my day right back around."
• "Food was way better than I expected, really nice, hot and perfectly cooked."
• "The meals were really tasty and the portions were generous."
• "Food is faultless, huge menu, awesome daily offers."
• "The food was excellent and enjoyed by all the kids."

Cons:

• "Yorkshire puddings were overcooked."
• "The steak & ale pie was small and had been defrosted then reheated as pastry was tough around the sides and edges."
• "The roast potatoes which were chewy and worse was the Yorkshire pudding which was hard, dry and tasteless."
• "The food we actually wanted was unavailable."
• "We ordered surf turf, burger, and lasagne for our daughter of main menu not child’s, they were uneatable burger was missing the side and was cold, lasagne was cold and dough balls rock hard."
• "Food quality very poor, the chunky chips looked bulimic the meats was over cooked and burnt."
• "The food was something of nothing. All the meals are very cheap but it still didn't taste great."

Service

Pros:

• "Customer service 5 star by Joe and Aaron!"
• "Staff were very friendly and moved us to a quieter table and away from a draughty door which led to the ladies."
• "Staff were very welcoming and friendly."
• "The Newton Grange has an immaculate atmosphere and spectacular service."
• "The staff were the nicest I have come across."
• "Young gentleman behind the bar was so welcoming and kind, quick, polite and very professional."
• "Staff extremely friendly and helpful."

Cons:

• "You have to download an app to order a drink or food today it took me over half an hour to order three drinks."
• "Good food over priced very poor table service never once ask how meal was."
• "Went in and waited for someone to serve us. One bloke sat at end of bar...thought he was a customer, but he eventually got up and served us - perhaps he was on his break."
• "Had to wait over 15 minutes for a wine glass to drink from!!"
• "Staff was so not help full my grandson was poorly all night throwing up never again will we go there."
• "No members of staff are available to assist."
• "We were made to feel very unwelcome by a member of staff (Katie)."

Ambiance and Cleanliness

Pros:

• "The Newton Grange has a great welcoming atmosphere with friendly staff."
• "This is a lovely pub, great location and friendly service."
• "Lovely atmosphere and really nice staff."
• "Fantastic food, great staff and very friendly environment."
• "A warm and welcoming pub."
• "The atmosphere was brilliant."
• "Lovely, cosy and just a great place to spend an hour or two."

Cons:

• "We were sitting outside on furniture which seem quite old. Tables and chairs were not cleaned - bird poo... Not nice..."
• "Loos/bathroom seemed like they could of done with a bit more of a clean - a bit dusty and grimy in places."
• "Very busy. Very noisy!! Why have a fund raiser on a Friday night? Could hardly have a conversation."
• "First impressions of the table we were allocated, kids running around screaming and crying."
• "Not dog friendly. No reply from website when question asked."
• "Very dark, no car par lighting, and the steps were dark too."
• "Female short woman member like a rottweiler and yes them masks you can still hear you slaggin off the customer there not soundproof."

Value for Money

Pros:

• "Different meal deals on every evening make if a good value place to eat."
• "Great prices too."
• "Value for money is brilliant with buy one get one free mains, staff are great."
• "Awesome daily offers, 20% off with NHS ID."
• "Fantastic. Just amazing value for money. £17.50 for two huge meals and a pint on Burger Tuesday."
• "Very reasonably priced with great food choice."
• "Excellent food and drinks at very affordable prices."

Cons:

• "Paid extra for extra veg but only peas and carrots came. No sprouts and there were only 4 on the plate in the original order."
• "We are still waiting for the £10 back from Ryan when the bandit ate our tenner that was 5 weeks ago."
• "Good food over priced very poor table service never once ask how meal was."
• "Been there today order food and there was missing items on a Sunday dinner food wasn't that great could get a better meal from bolhams with a desert for cheaper."
• "We had a 25% off voucher but without it I thought it was extremely expensive for what it is."
• "Drinks prices were a bit on the high side but that aside I can't fault the place."
• "The food is OK nothing special and quite pricy for the quality in my opinion."