Sandstone Nab Reviews Summary

Customer Service

Pros:

• "Never experienced customer service as good as tonight in any pub in a very long time."
• "Really busy tonight but saying that we were told about the wait, so it was expected."
• "Been before but must have new staff, great customer service!"
• "Staff and especially the manager are always really friendly and helpful."
• "Staff greeted us as soon as we walked in and took our drinks order once we were seated."
• "1st time for me. Its so close to my home. Wow! I was very shocked to see how lovely it is."
• "We were a party of 16 and we got booked in no problem."
• "On arrival we were greeted with a lovely lady whom took us to our seats."

Cons:

• "The staff were so helpful and accommodating to the point when I went outside and it was cold."
• "Service shabby, no hand sanitiser on entry had to bring it to our table."
• "Waited for food for over an hour, only came out because I asked where it was."
• "We turned up for our table to be told there was no table available even though we had booked."
• "Waited over fifty minutes for food was told there's was a wait after I ordered and had paid of thirty minutes."
• "On arrival 2 young staff members were behind the bar, we arrived and stood at the greeting stand."
• "We ordered after a short wait at the bar for service and were told we would have a 30minute wait."
• "appalling attitudes towards the customers organisation zero no customer service at all."

Food Quality

Pros:

• "The meals we ordered were delicious, fresh and hot."
• "Food was lovely, our waitress was absolutely outstanding."
• "Really enjoyed my burger, and my wife really liked her hunters chicken."
• "Food quality is great however some of the portions seem out of whack."
• "I absolutely love the staff here, especially Neil and Sophie. Prices on mixers need to be reduced."
• "Food was amazing. As a group we had a 30% off voucher."
• "I have to say the food at this place is some of the best grub in Middlesbrough."
• "Lovely visit today. Manager is very welcoming and friendly."

Cons:

• "Chef can't read orders properly, no peas but came with peas, half menu items not available."
• "My family visited for a birthday. Service was fast, clean and friendly. I ordered a burger and everything was great other than the bun being over toasted a bit."
• "It was ok. Not the best however. Ordered a cowboy burger. Said it would come with burger sauce dip and lettuce inside the burger.. however it didn’t."
• "Came here in June for mum's birthday, and it was excellent. Came here for my birthday and it was like we went to a different place."
• "Very busy but staff were working as fast as possible. Food was good but both steaks were well done when both ordered med rare."
• "The food was nice but the drinks voucher was only for Carlsberg lager which we did not like."
• "2 adults and 5 children. food was reasonable, wish I could say same about the price."
• "Waited 45 minutes for food. When it came it was absolutely disgusting, my daughter ordered a hunters chicken which was chopped up and in a bowl of grease."