Slug & Lettuce - Omni Centre Edinburgh Reviews Summary

Service

Pros:

• "So... We came here for Halloween drinks and food, we had a great night with all bar staff being so nice and helpful."
• "Meggy made an effort to find us another good spot and was so helpful."
• "Eve was fantastic at making us feel welcome and couldn’t have been any better!!"
• "Manager Hannah made our birthday girls night amazing!"
• "Visited recently for a family meal, staff were great from the start."
• "Service was good considering how busy it was."
• "We were served by Ross who was so attentive and really made our experience, he is truly an asset!"

Cons:

• "The service in the slug and lettuce omni centre was abismal."
• "Utterly appalling. From the get-go staff were unfriendly."
• "Horrible food, bad service and music so loud you can’t hear yourself or the person sitting next to you."
• "Staff were rude. No tables."
• "Absolutely abismal, lack of service people."
• "Female Bar staff so rude and miserable looking."
• "The attitude of the staff was disgusting, especially the older lady who served our food, she was extremely rude and very cheeky."

Cleanliness

Pros:

• "The place is nice and very clean."
• "The bar is clean and tidy, decorated elegantly."
• "Decor is very colourful with very nice lighting."

Cons:

• "The tables, floors and bar are so sticky your feet stick to the floor and hands stick to table or bar."
• "Dirty glass when I finally got a Prosecco, the bar tender got another three dirty glasses before I got a clean one."
• "Disappointing overall, table was sticky and hadn't been cleaned."
• "On some of the bench and fabric seats there was a mysterious black mark."
• "Awful !! Sat down to a dirty sticky table which we asked to be cleaned and never was."
• "We got given a table that clearly hadn’t been wiped, and had to ask for cutlery."
• "Absolutely terrible experience, when we first got there the table was insanely sticky."

Food Quality

Pros:

• "When the food came out we were pleasantly surprised that the burger was VERY tasty!"
• "Good food. Service wasn't the quickest, but it was really busy &the waiter did let us know that it would take some time."
• "The food was lovely and the staff were brilliant."
• "Very tasty food, I had the battered halloumi which was a superb alternative to the cod."
• "The food menu had a reasonable choice and the food we ordered was definitely tasty."
• "The food was nice, the chicken wings being excellent."
• "The food was really good and apart from the millionaire shortbread dessert portions were good too."

Cons:

• "Nachos to share were enough for 1, cocktails tasted more of water than anything."
• "The bun was cold and dry, the fillings were ok but you can just tell no effort had been put into either meals."
• "Food took an hour, pasta overcooked, not much sauce. Chicken burnt."
• "Horrible food, bad service and music so loud you can’t hear yourself or the person sitting next to you."
• "Food was an absolute disgrace."
• "The food both looked and tasted much like a super market ready meal served with stodgy, microwaved rice."
• "Me and my boyfriend had to wait for over an hour and 15 minutes before our food came and when it did it was barely edible."

Atmosphere

Pros:

• "Thankfully the place has atmosphere and we enjoyed ourselves overall."
• "Best night ever! the drinks were amazing!! Had an absolutely splendid time and will definitely be visiting again."
• "It's one of those places that's very convenient due to location."
• "The staff were polite was a good atmosphere."
• "A very nice bar to go to for food and drinks, and is children friendly."
• "The drinks menu offered a large choice of cocktails... which went down a treat, the English country garden is a must try."
• "Absolutely phenomenal service from the staff at this establishment!"

Cons:

• "Music was way too loud for a bar, and the hen party tables just added to the noise so you couldn't hear yourself speak."
• "Horrible intrusive loud music. No-one welcomes you or asks to take your order."
• "It’s so loud, someone actually needs to turn the music down because we were shouting across the table at each other and still couldnae hear."
• "Dire food and service, would not recommend."
• "The place always seems a bit worn down to me."
• "Whilst having high chairs, there is no kids menu."
• "The place doesn't have much character, but for grabbing a bite to eat before the cinema or a show at the playhouse it does the job."

Ordering Process

Pros:

• "Most recently I went for lunch - on Tuesday they do 50% off food which is a rather good deal."
• "For £7 each, we got a burger and a drink which we thought was a great deal."
• "Having placed orders on the app, our drinks arrived speedily each time, as did our food."

Cons:

• "The place was quiet and we didn’t have long before we had to get home. Told to we could order in the app, it was buggy and broken."
• "We tried to use the app to order, but after taking time to load our order, it froze."
• "Unnecessarily complicated to order food and drink on the app."
• "Took 30 mins to download their app and then it wouldn’t work and had to go to the bar to order drinks and food."
• "We were instructed to order via an app, which had so many errors and crashed so often it was unusable."
• "Ordered drinks on the app and they were left on a tray on the bar until they went flat, we had to go to the bar ourselves to get them."
• "No water on menu app. No Prosecco on app."