Address: Hemlington Village Rd, Middlesbrough, TS8 9DE, United Kingdom
Phone: +441642597531
Rating: 4.4
based on 146 reviews.
Service
Pros:
"The staff were very attentive and helped with elderly relatives."
"Staff very approachable and friendly, nothing is too much trouble for them."
"Staff were very friendly and helpful."
"Table service was quick, didn't wait long for the food."
"Staff were attentive and polite."
"All staff friendly and helpful."
"Staff were so cool under pressure and had a smile on their faces."
Cons:
"Terrible service, waited for an hour for food that never came as I watched every table around us (that arrived after us) get their food."
"It took 20 minutes from being seated for someone to even ask if we wanted a drink, which I had to chase up."
"Felt a little 'in the way' once I'd finished my meal due to customers waiting for a table."
"Never known staff so rude the fact you answer every 1 star review shows how childish you actually are."
"Customer service non existent and clearly didn’t want the business."
"I was not happy with the service either."
"One of the bar staff was a bit rude unnecessarily."
Food Quality
Pros:
"The food is really really good."
"Food was wonderful."
"Food was cooked well and really nice."
"Amazing Sunday lunch. Lamb was so tender and very generous portions."
"Just been and got steak pie..chips peas an gravy...was really lovely best pie a have tasted..chunks of lean melt in the mouth meat and gravy was full of meat juices and lovely home made chips."
"The food was great."
"The food was home made and freshly cooked."
Cons:
"Rubbish Sunday roast. Vegetables all rock hard."
"The steak was Pink in the middle, grissely and as tough as old boots."
"Parmo was awful, full of gristle on the meat."
"Food is usually o.k here but ordered a small parmo and it was really dry to say the least."
"The Chicken parmo was oily and not original recipe."
"Sunday Roast was ok the carrots were hard and the Yorkshire pudding well what can I say spoilt the dinner they were hard and dry."
"Homemade chips not the best."
Atmosphere
Pros:
"The atmosphere was welcoming and friendly, I will definitely be back."
"Couldn't ask for a better atmosphere. Friendly and homesome food."
"The place has a great atmosphere."
"Warm, welcoming atmosphere with attentive friendly staff."
"The atmosphere in the pub was nice and friendly."
"Lovely atmosphere, staff very friendly and helpful."
"It was busy but the staff were friendly chatty and efficient."
Cons:
"Atmosphere was a little too loud so warning for people with sensory issues or hard of hearing."
"Got sat next to a parrot cage which was very close and had kids walking round us and banging into our chairs whilst trying to eat and to be honest I think it’s very unhygienic."
"No prebooking Sunday lunch only. Long wait for table with nowhere to sit for an 81 And 95yr old ladies."
"I wish they wouldn't have dogs in whilst eating...one jumped up to my lap while finishing my Sunday roast."
"The OWNER of the pub still made her move to a different table right under a speaker."
"Awful pub run by a nasty woman who gave my friends and I a mouthful of bile for no reason."
"Very cramped space for a person with a disability."
Value
Pros:
"Fantastic family meal tonight. Enormous portions, excellent value for money."
"Good hearty meal with great home made chips."
"The price of the food is fantastic value."
"Excellent value for money."
"The meal was excellent and amazing value."
"Price was good, quality and portion size were great."
"Good home cooked meals at a good price."
Cons:
"It's OK. The food is tasty if over priced for what it is."
"£1.50 for an extra empty plate??? Not allowed extra veg when you've offered to pay???"
"Food and service good but to be charged 1.50 for a 2nd plate to feed infant and also 60p for 2nd garlic sauce, no way, my company and myself needless to say won't be returning."
"Food very nice but portions rather large!!!"
"Was told it would be £1.50 for an empty plate."
"Went for sunday dinner with partner 1 large 1 small meal pint larger and half a coke 32.60 too expensive ii was charged 32.60 pint of Carling half of coke 1 small 1 large."
"The pub has gotten more expensive and standard drinks have been replaced by stronger more expensive premium drinks It is no longer in my budget to drink there."
Management
Pros:
"The gables at Hemlington Middlesbrough. Jo and Mark are one of the most welcoming couples you can meet. The staff are friendly and the food is exceptional."
"I would recommend the gables to all my family and friends, I have never met owners and staff like them nothing is too much trouble, and a laugh a minute well done and thank you."
"Good luck to the new management. Great pub we will definitely recommend it."
"Excellent atmosphere and service owners and staff very friendly and efficient we always have a great time when we visit."
Cons:
"Absolute disgrace and won't be returning until under new management who can accept and cater to all types of needs!"
"Staff friendly land lady is o.k as long as you don't complain then she becomes very aggressive."
"The manager wouldn't come out to deal with the matter and when her staff were asking the questions my daughter inlaw was wanting she screamed at them and told them not to talk to her about any more absolutely VILE."
"It’s a shame about this place really! The food is really nice but the owners are really bad!"